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What is the role of a Technical Service Professional at Macquarie Technology Group?

The Technical Service Professional position at Macquarie Technology Group is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Technical Service Professional job located?

Sydney, Florida, 33587, United States

What type of employment is offered for this Technical Service Professional role?

Full-time or part-time position

What is the expected salary for this Technical Service Professional job?

Compensation will be discussed during the hiring process.

Technical Service Professional job near me in Sydney, Florida at Macquarie Technology Group

Technical Service Professional

About Us

Theres something special about working for a company like Macquarie Telecom. Were not the biggest in the industry, where youre just a number. Were not tiny enough that youve never heard of us. Were in that sweet spot where were strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

As part of Macquarie Technology Group has been certified as a Great Place to Work and were named Australia's #1 Technology Great Place to Work 2025 for the second year in a row, we've won Gallup Exceptional Workplace Award and the Financial Review Best Place to work award.

At Macquarie Telecom, we believe in Providing the World’s Best Customer Care. Our people are the heartbeat of our success, and we’re looking for recent IT graduates who want to build a rewarding career where technology meets customer experience.

If you’re curious about how technology connects people, love solving problems, and enjoy helping others — this is your opportunity to grow in a fast-paced, supportive, and people-first environment.

The Opportunity

Are you passionate about delivering exceptional customer experiences and ready to kick-start an exciting career in the tech industry?

Join our 2-Year Graduate Career Acceleration Program, designed to fast-track your growth, reward your achievements, and open doors to incredible future pathways in Project Management, Sales, or Service Management.

In this role, you’ll receive:

Fully funded, industry-recognised certifications

$5,000 base salary increases every 6 months as you achieve milestones

Personalised mentoring and career development from industry experts

The opportunity to work in our vibrant Sydney CBD HQ, surrounded by passionate, like-minded teammates

This isn’t just a job — it’s your launchpad into a rewarding, long-term career where you’ll be supported, challenged, and celebrated.

What Youll Be Doing

As part of our energetic Customer Hub, you’ll be the heartbeat of our customer experience — helping clients solve problems, find solutions, and feel supported every step of the way.

Your day-to-day will include:

Being the first point of contact for customer calls and emails — handling each interaction with professionalism, empathy, and confidence
Providing exceptional customer service that makes every client feel valued
Problem-solving and resolving queries efficiently, with minimal escalation
Meeting quality and performance standards as part of your growth journey
Collaborating with your teammates and learning from experienced mentors

About You

You have a passion for people and technology. You thrive on connecting with people and making a difference. You’re curious, motivated, and ready to build a meaningful career.

We’re looking for someone who:

A recent IT, Computer Science, or Engineering graduate (STEM degree preferred).
Passionate about helping people and delivering world-class customer experiences.
Curious about how technology works and how it improves lives.
A confident communicator — articulate, empathetic, and a great listener.
A problem solver who loves a challenge and enjoys thinking outside the box.
Resilient and adaptable, with a can-do attitude and strong sense of accountability.
A genuine team player who brings positive energy to every interaction.

Whats In It For You

Structured career growth plan with clear progression opportunities
Mentorship and coaching from experienced leaders
Hands-on experience with the latest technology and customer systems
Recognition programs to celebrate your achievements
A supportive, fun team culture where your voice matters

Ready to Launch Your Career?

Our Graduate Program has been thriving for over a decade, helping talented individuals grow and achieve incredible success. Thanks to an exciting promotion, we’re now looking for two amazing new graduates to join the Macquarie journey—starting in early 2026. If you’re passionate about delivering outstanding customer service, love technology, and are eager to kick-start your career with a team that truly values you—we’d love to hear from you! Apply now and be part of something great.

Technical Service Professional in Sydney, Florida at Macquarie Technology Group

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