Team Leader DMW Service Center in Westminster, Maryland at Pilatus Aircraft USA Ltd

Take-off with Pilatus! If you would like to be part of an outstanding team of aviation enthusiasts, we invite you to explore our job opportunity in Westminster, MD. The Team Leader Service Center is responsible for leading Maintenance, Repair, and Overhaul (MRO) operations while ensuring safety, exceptional customer service, operational efficiency, regulatory compliance, and financial performance. This position oversees maintenance operations, personnel, workflow planning, and customer support activities while promoting a culture of safety, quality, accountability, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leadership of maintenance operations, customer support activities, and daily workflow coordination within the service center
• Oversight of crew chiefs, technicians, supervisors, and support personnel to ensure safety, quality, and operational efficiency
• Management of shop scheduling, manpower planning, labor utilization, and maintenance workflow activities
• Communication with customers regarding aircraft maintenance status, service recommendations, scheduling, and operational updates
• Review and approval of service estimates, maintenance quotes, work orders, and operational activities
• Oversight of FAA compliance, repair station requirements, airworthiness standards, and approved maintenance procedures
• Coordination with Logistics, Quality, and other departments to support maintenance operations and aircraft delivery timelines
• Management of departmental financial performance including forecasting, budgeting, overtime approval, and operational metrics
• Support of recruiting, onboarding, employee development, coaching, and performance management activities
• Promotion of operational efficiency, safety, accountability, and continuous improvement initiatives throughout the department

• Bachelor’s degree in Aviation Management, Business Management, or related field preferred
• Valid FAA Airframe and Powerplant License required; Inspection Authorization preferred
• Ideal candidate has minimum 10 years of progressive experience within an FAA-certified Part 145 Repair Station environment with 5 years of leadership experience within aircraft maintenance or MRO operations
• Strong knowledge of FAA regulations, repair station operations, airworthiness standards, maintenance compliance requirements, and customer support activities
• Experience leading maintenance operations, workforce planning, operational efficiency initiatives, budgeting, and labor utilization activities
• Advanced proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Strong leadership, communication, organizational, problem-solving, and decision-making skills
• Professional demeanor with high discretion, accountability, and customer focus
• Ability to work effectively in a fast-paced aviation maintenance environment and support operational priorities as required

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary for this position is $130,000- $160,000 per year depending on experience. Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Interested and qualified candidates should submit their application as soon as possible. Please note that this announcement may close at any time, early applications are encouraged.

With over 3,000 employees and about 200 apprentices at its headquarters in Stans, Switzerland, completion center in Broomfield, Colorado, and multiple service centers across Westminster, MD, Rock Hill, SC, Chamblee, GA and Sarasota, FL, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.

Pilatus Aircraft USA Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.