Senior Executive Assistant and Board Liaison in Toronto, Ontario at Kids Help Phone

Job title

Senior Executive Assistant and Board Liaison

Department

Office of the President

Reports to

President and CEO

Salary range

$82,100 - $96,500

Job type

Full-Time, Permanent, Hybrid (3 days in Office)

Location

Toronto, Ontario

Posting period

Tuesday July 7, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

Reporting to the President & CEO, the Senior Executive Assistant and Board Liaison provides strategic and administrative support to the CEO while managing governance activities for the Board of Directors and its committees. The role ensures effective executive operations, coordination of priorities, and management of confidential matters, while supporting Board governance through meeting coordination, board materials, records management, and adherence to governance policies and best practices. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

The responsibilities:

Executive Support

• Provides executive support to the President and CEO, managing calendars, correspondence, logistics support and confidential matters with discretion and professionalism.
• Receives, reviews, and screens all communication and correspondence; takes action where appropriate, exercising judgment and knowledge of organizational processes.
• Composes and drafts emails, memos, letters, briefing notes and special reports in a timely manner.
• In conjunction with CEO, monitors the executive office budget and expense management.
• Anticipate needs and proactively manage priorities, ensuring the CEO is well-prepared for all engagements, meetings, and commitments.
• Coordinate cross-functional follow-ups, monitor action items, and support key organizational priorities and special projects.
• Leads the planning and execution of executive-level events, retreats, and leadership offsites.
• Attends meetings, takes minutes, and ensures follow-up on issues arising from meetings.
• Performs other duties and responsibilities as assigned by the CEO.

Board & Governance Support

• Provides administrative support to the Board of Directors and Board Committees (Audit, Finance and Risk and Board Governance Committee), including governance calendar, drafting the agendas and supporting materials of Board meetings, preparation and timely distribution of agendas and background materials, and takes minutes of meetings.
• Manages the online Board portal (Diligence) for the publication of information and meeting materials for the Board and Committees of the Board. Trains new users on the use of the portal, both staff and board volunteers.
• Maintain governance records, Board portal content, and documentation.
• Oversees the preparation and timely distribution of quarterly Board reports, ensuring all materials are completed, received, and circulated in accordance with established timelines.
• Maintains register of attendance and maintenance of Board Tenure, according to Board Bylaws
• Coordinates a variety of meetings (Annual General Meetings, regular monthly Board meetings, Board Committees, Board Retreat, Board Dinners etc.), including inviting participants, scheduling times and dates and all logistics including booking board and conference rooms, arranging room set-up, audio-visual etc.
• Oversee and ensure the development, review, and maintenance of all Board-level policies
• Assists the Board of Directors in recruiting Board and Committee members by posting opportunities, coordinating interviews, and signed agreements from successful candidates.

The qualifications:

Education

• Post-secondary education in business administration, public administration, or a related field; equivalent combination of education and experience considered. 

Skills and Experience

• 5+ years of progressive experience in executive administration, including direct support to executives and Boards of Directors. 
• Experience dealing with Boards of Directors with a high level of understanding of Board governance  
• Demonstrated experience managing confidential and sensitive information with a high degree of discretion, diplomacy, and sound judgment. 
• Exceptional organizational and project management abilities, with a keen attention to detail and the ability to manage multiple priorities in a fast-paced environment. 
• Excellent written and verbal communication skills, including experience drafting Board materials and executive correspondence. 
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams); experience with board management software is an asset. 
• Work outside of normal business hours as required. 
• Bilingualism in English and French is a strong asset. 
• Ability to travel within Canada, as required. 

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

​

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.