Liveops Global Philippines - Remote Candidate Support Specialist - Independent Contractor in at Liveops Philippines
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Job Description
Liveops is seeking motivated and detail-oriented Candidate Support Specialists to join our dynamic team. As a Candidate Support Specialist, you will play a crucial role in completing various voice and non-voice tasks related to E-Verify processes and background checks, ensuring accuracy and compliance with company guidelines. Agents will utilize provided FAQs to efficiently complete tasks and document their actions.
Responsibilities:
- Inbound &outbound calls supporting candidate questions through E-Verify and background check process.
- Facilitate E-Verify tasks, including photo matching, scanning, uploading, and data verification.
- Identify and resolve discrepancies in I-9 forms and handle non-confirmations and pending referrals.
- Process background checks, handle duplicate cases, and resubmit checks as needed.
- Document tasks and add appropriate notes and tags.
- Follow company guidelines and FAQs to ensure consistent, high-quality performance.
Qualifications:
- Strong verbal andwritten communication skills, with the ability to follow and interpret detailed instructions and guidelines.
- Strong attention to detail and ability to maintain accuracy.
- Ability to consistently follow detailed instructions and guidelines.
- Proficiency in using computer systems and software.
- Excellent organizational and documentation skills.
- Ability to operate independently and manage time effectively.
Are you a good fit for this opportunity?
This client is looking for Independent Agents with the following skills and experience:
- Communication Skills: Excellent verbal and written communication skills.
- Attention to Detail: Strong attention to detail and organizational skills.
- Multitasking: Ability to handle multiple tasks and prioritize effectively.
- Technical Proficiency: Proficiency in using computer systems and software applications.
- Experience: Previous experience in customer service or a similar role is preferred.
- Knowledge: Familiarity with the I9 and E-Verify process is a plus.
Technology Needed for Success:
Please review the complete list of requirements for this opportunity:
- Screen Resolution: 1920 x 1080 or higher
- CPU: Minimum Intel Core i3 or equivalent
- Windows 11
- Dual Monitors Required
- Wired Internet (Wi-fi is not acceptable)
- Internet Download Speed: Minimum 20 Mbps or faster
- Internet Upload Speed: Minimum 5.0 Mbps or faster
Note: Chromebooks, Macs, and tabletsare not compatible with Liveops systems.
Earning Potential
This opportunity pays for time spent supporting inbound or outbound calls and any assigned non-voice work.
Invoicing Rate:
- $5 per hour for time available and time supporting candidate inbound and outbound calls.
- $4 per hour of time available and time support non-voice tasks.
Available Hours
Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. (2 commits = 1 hour)
Hours of Operation:
- This is a seasonal opportunity through November
- Mon-Sat 9pm to 11am PHT during peak (Sept, Oct, Nov)
Client Expectations Overview:
Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. (2 commits = 1 hour)
Client Commit Expectations:
- Minimum of 160 commits per month
- Successful agents average 40+ commits per week
Certification Overview:
If you choose to participate in this program and be successful in running your business, you will be asked to complete a client mandated certification program.
- Certification will take 5 days to complete.
- Session Times: 10pm to 12am PHT, Monday- Friday
- All certification requirements for the program must be posted by the deadlines.
- Attendance and participation at live virtual classroom sessions is required by the client.
- Must complete certification to move to Nesting.
Nesting Overview:
- Nesting will take 5 days to complete.
- Can schedule commits, 9pm-7am PHT, Monday - Friday