Tobacco Cessation Health Coach - Keep It Sacred Program (Remote) - Part-Time in Remote, Arizona at National Jewish Health

National Jewish Health is seeking a Tobacco Cessation Health Coach to support the Keep It Sacred Program, a national initiative helping individuals improve their health by reducing or quitting commercial tobacco use. This role provides one-on-one coaching, education, and behavior change support to participants across the United States through phone and online interactions. Coaches on our team work closely with participants to develop personalized quit plans, build confidence, and achieve lasting lifestyle changes using evidence-based cessation strategies and motivational interviewing techniques.

Key Responsibilities:

• Provide tobacco cessation coaching and support through phone and online interactions.
• Utilize motivational interviewing and behavior change techniques to assist participants in achieving their health goals.
• Develop individualized quit plans and educate participants on available cessation resources and treatment options.
• Build rapport and maintain positive participant relationships that encourage engagement and long-term success.
• Accurately document participant assessments, interactions, and outcomes in accordance with program and regulatory requirements.
• Participate in ongoing training and quality improvement activities to maintain expertise in evidence-based tobacco cessation practices.

This is a fully remote position. Candidates must reside in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin or California.

National Jewish Health is the nation's leading respiratory hospital, recognized for excellence in patient care, research, education, and public health innovation. Through the Keep It Sacred Program, National Jewish Health supports participants across the country with proven tobacco cessation services designed to improve health outcomes and reduce the burden of tobacco-related disease. This position offers the opportunity to make a meaningful impact while working remotely as part of a mission-driven team dedicated to helping individuals live healthier lives.

Please submit a cover letter along with application detailing your interest in working with the Keep It Sacred program.

To learn more about the program, please visit our website here.

Position Summary
This position obtains participant details and provides assessment, counseling, education and behavioral intervention to tobacco users. This position directly assists cultural groups by using motivational interviewing techniques in deciding whether to make a quit attempt, obtaining and using cessation medicine and staying abstinent from tobacco products. Counseling is conducted over the phone and/or through the internet with participants.

Essential Duties

• Completes and intakes questionnaire with participants to verify program eligibility. Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.
• Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation. Assists participants to help determine participant’s goals, readiness to change, and supports the behavior change.
• Educates and coaches a diverse population of participants in quitting tobacco by following motivational interviewing techniques. Explains Health Initiatives programs to participants, builds rapport, and engages callers following guidelines, protocols and scripting.
• Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.
• May lead assigned projects or tasks.
• Maintains call center metrics and individual performance standards.

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Supervisory or Managerial Responsibility: None

Travel: None

Core Values

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Be well groomed, appropriately for your role and wear ID Badge visibly.
• Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
• Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
• Wears appropriate PPE as outlined by the infection control policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

• Education: High school diploma or equivalent required. Bachelor’s degree preferred.
• Work Experience: A minimum of one (1) year experience as a health coach preferred.
• Special Training, Certification or Licensure: Familiarity in the American Indian community highly preferred.

Salary Range: $20.69 - $24.00. Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential.

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan