Sales & Customer Support Coordinator in Penrose, Colorado at Estes Industries

Position Summary
The Sales & Customer Support Coordinator provides administrative and operational support while assisting with customer service activities. This position supports customer account administration, order support, customer communications, and sales-related administrative activities. The role works closely with Sales, Operations, and Customer Service to support day-to-day business operations and customer satisfaction.

Essential Duties and Responsibilities
Sales Administration

• Support administrative activities for customer accounts.
• Assist with customer account setup and maintenance.
• Process customer account applications and supporting documentation.
• Process resale certificates, tax exemption forms, credit applications, and related account records.
• Maintain accurate customer account information and documentation.
• Assist with order administration and customer account inquiries.
• Support the Sales team with administrative requests and customer follow-up activities.
• Coordinate documentation requirements between customers and internal departments.

Customer Support

• Respond to customer inquiries received through phone, email, website forms, and customer service ticketing systems.
• Manage assigned customer service tickets and inquiries.
• Assist customers with order status, shipping inquiries, and general product questions.
• Process approved refunds, returns, replacements, and warranty-related requests.
• Escalate customer concerns to the appropriate departments when necessary.
• Maintain professional and timely communication with customers.

Phone and Communication Support

• Answer incoming customer service and sales phone calls.
• Monitor and respond to RingCentral voicemail queues.
• Route customer inquiries to the appropriate department or team member.
• Assist in maintaining communication standards and response expectations.

Order Support

• Support Shopify-related customer inquiries and order administration.
• Assist with investigation and resolution of order-related issues.
• Coordinate with Operations and Customer Service regarding shipping, fulfillment, and order exceptions.
• Maintain accurate records related to customer orders and account activity.

Minimum Qualifications

• Minimum 3 years of professional experience in customer service, sales support, account coordination, order administration, or a related business support role.
• Experience working in a professional office environment supporting customers and internal teams.
• Strong written and verbal communication skills.
• Strong organizational and administrative skills.
• Ability to manage multiple priorities and deadlines.
• Attention to detail and accuracy in data entry and record maintenance.
• Proficiency with Microsoft Office applications.
• Professional customer-facing communication skills.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or a related field.
• Experience with ERP, CRM, or customer service ticketing systems.
• Experience in support of sales operations or customer account administration.
• Experience with Shopify or other e-commerce platforms.

Salary Range: $48,000-$51,000 annually.