SCHEDULER in CANTON, Ohio at Aultman Health Foundation

Aultman Deuble Heart & Vascular Hospital LLC

The scheduler accurately and completely schedules appointments and tests for patients.

CVC is a large cardiology group with over 20 physicians and 10 Advanced practice providers. We have 19 office locations across 7 counties. The Canton office is where the main centralized schedulers work out of. We schedule over 400 New patients a month. Schedulers schedule hospital follow-up appointments each day. The practice sees over 1600 patients weekly across all locations and providers. the majority of the time is spent on the telephone scheduling appointments.

• High School Diploma or equivalent.

• Basic knowledge regarding insurance types.

• Detail oriented.

• Adaptability to frequent interruptions and frequent changes in the daily routine.

• Work efficiently and accurately with frequent interruptions

• Able to prioritize and organize workload throughout the day.

• Excellent communication skills to communicate with a variety of clients in a professional and courteous manner.

• Must be able to work independently.

• Basic computer knowledge/skill.

• Answer phones in a professional, courteous, and friendly manner.

• Schedule office visits for all patients at all office locations. This consists of scheduling in proper time spot in computer, mailing new patient information and collecting necessary information from referring physicians.

• Collaborates daily with the Hospital Discharge Team for Follow-up Office Visit post discharge.

• Schedules appointments from recall and stand-by lists.

• Sends the Reminder call list and monitors daily returns on Reminder call responses from patients.

• Notifies necessary staff of urgent add-ons to the schedule.

• Collaborates with Clinical staff and Providers if patients need to be seen sooner then schedules allow.

• Uses appropriate forms.

• Returns call-backs promptly.

• Sends appointment reminder cards.

• Obtains NP information using appropriate NP form.

• Takes complete and accurate messages to include date and time of call, correct spelling and brief messages with the number to return the call. Uses correct form.

• Tracks Insurance Appeals and Grievances if necessary.

• Tracks and Monitor even distribution of New Patients among the Providers. Reporting it to a Clinical Manger on a weekly basis.

• Daily follow through with patients that are seen in the ED needing an Office visit the next day.

• Create and Track appropriate Tools to monitor all scheduling workflows.

• Schedule testing that is done within the CVC offices.

• Daily collaboration with the Discharge Team for CHF 7-day Follow-up appointments.

• Normally works 8 hours per day, Monday through Friday, with daily lunch break.

• May require paid overtime before or after normal working hours.

• Works in well-lighted and well-ventilated office.

• Subject to frequent interruptions in performance duties.

• Spends majority of time during day using computers, copiers, printers, telephone, and faxes.

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

Demands

Frequency

Remarks

Lifting 0-10 lbs

Occasional 10-33%

Lifting 10-20 lbs

Never

Lifting 20-35 lbs

Never

Lifting 35-50 lbs

Never

Lifting 50-75 lbs

Never

Lifting 75-100 lbs

Never

Lifting over 100 lbs

Never

Forward Reaching

Frequent 34-65%

Overhead Reaching

Occasional 10-33%

Standing

Occasional 10-33%

Walking

Occasional 10-33%

Sitting

Continuous 66% of the day

Climbing

Occasional 10-33%

Stairs/Ladder

Never

Bending/Stooping

Occasional 10-33%

Twisting/Turning

Frequent 34-65%

Kneeling/Squatting

Occasional 10-33%

Crawling

Never

Pushing/Pulling 0-10 lbs

Occasional 10-33%

Pushing/Pulling 10-20 lbs

Never

Pushing/Pulling 20-35 lbs

Never

Pushing/Pulling 35-50 lbs

Never

Pushing/Pulling 50-100 lbs

Never

Pushing/Pulling over 100 lbs

Never

Carrying 0-10 lbs

Occasional 10-33%

Carrying 10-20 lbs

Occasional 10-33%

Carrying 20-35 lbs

Never

Carrying 35-50 lbs

Never

Carrying 50-100 lbs

Never

Carrying over 100 lbs

Never

Grasping/repetitive sustained

Frequent 34-65%

Fine motor coordination

Frequent 34-65%

Vision: Near/Far/Color

Continuous 66% of the day

Hearing: ordinary conversation/other

Continuous 66% of the day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer M/F/Disability/Vet.

The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.