Customer Service Representative I in Escondido, California at Sparrow Company LLC

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Concrete Order Taker. In this role, you will be responsible for receiving and processing orders for concrete products from customers and ensuring timely and accurate delivery.

Key Responsibilities

• Answer phone calls and emails from customers requesting concrete orders

• Enter customer orders into our computer system accurately and in a timely manner

• Coordinate with the dispatch team to schedule deliveries and ensure that the orders are dispatched to the correct location

• Communicate with customers regarding order status, delivery times, and any changes to the order

• Resolve customer complaints and issues related to their orders

• Maintain accurate records of customer orders, delivery schedules, and other relevant information

• Work collaboratively with other team members to ensure customer satisfaction and efficient order processing

Requirements

• High school diploma or equivalent

• Previous experience in a customer service or order taking role preferred

• Excellent communication and customer service skills

• Ability to multitask and work in a fast-paced environment

• Strong attention to detail and accuracy in data entry

• Proficiency in using computer systems and software, including Microsoft Office, DigitalFleet, Integra and order processing systems

• Willingness to work flexible hours and occasional weekends