IT Support Specialist (Onsite) || Nashville, TN || Contract in Nashville, Tennessee at INFO ORIGIN INC

Position: IT Support Specialist

Position Type: Contract

Work Mode: Onsite.

Interview: Video or Inperson

Location: Nashville, TN

Job description:

Seeking an IT Help Desk/Desktop Support Technician with experience providing technical support for hardware, software, printers, Active Directory, iOS devices, video conferencing, networking, and remote support. The role focuses on troubleshooting end-user issues, managing service tickets, supporting enterprise applications, and delivering excellent customer service in a high-volume call center environment.

• Provide Tier 1/Tier 2 IT Help Desk support and handle up to 30 support calls per day.
• Troubleshoot and administer printers, print servers, and print queues.
• Manage Active Directory users, password resets, account unlocks, and OU navigation.
• Configure, deploy, troubleshoot, backup, and restore iPhones and iPads.
• Support Cisco WebEx, Microsoft Teams, and Cisco video conferencing solutions.
• Troubleshoot network connectivity issues (VPN, Wi-Fi, LTE, internal/external networks).
• Resolve application issues related to permissions, compatibility, browsers, and installed software.
• Provide remote support using MSRA, RDP, Microsoft Teams, and WebEx.
• Deploy hardware and manage incidents using ServiceNow.
• Maintain ticket queues, assignments, and documentation while delivering excellent customer service.

• IT Help Desk / Desktop Support
• Active Directory (User Management, Password Reset, Account Unlock)
• Printer Administration & Troubleshooting
• iOS Device Support (iPhone/iPad)
• Cisco WebEx
• Microsoft Teams
• Cisco Presence
• Network Troubleshooting (VPN, Wi-Fi, LTE)
• Application Troubleshooting
• Remote Support (MSRA, RDP, Teams, WebEx)
• ServiceNow
• Ticket Management
• Customer Service
• Call Center Support

• IT Call Center experience
• Hardware Deployment
• Strong communication and problem-solving skills
• Ability to lift up to 50 lbs.