IT Computer Operator II - Mexico in Mexico City at Schneider

Location: Ciudad de Mexico CDMX (Mexico City), MX, USA

Shift: 1st Shift

Work model: Hybrid

Schedule: FULLTIME; Monday-Friday, 8a.m.-5p.m.

Job overview:

Schneider is seeking a Computer Operator in Mexico City to provide first and second level support for Schneider's business services and data center infrastructure. The Computer Operator will be tasked with system monitoring, problem resolution and the escalation of issues pertaining to critical IT systems.

Responsibilities:

• Monitor system events and recognize abnormal system activity across multiple platforms.
• Provide problem resolution and escalate issues to higher level IT support when needed.
• Monitor and enforce data center security.
• Assist with batch job scheduling and production-control-related tasks.
• Provide hardware support and print I/O functions.
• Communicate incident identification, status, key action steps and other relevant information to designated technical, business and enterprise stakeholders.

Skills and qualifications:

• Associate degree or equivalent work experience.
• Basic experience with Microsoft Operating Systems and Office Suites.
• Basic knowledge of networking concepts and skills.
• CompTIA A+, Network+ or Microsoft certifications preferred.
• Familiarity with ITIL best practices preferred.
• Experience with event monitoring, ITSM, capacity monitoring and data center environmental tools preferred.

Pay and benefits:

• Medical expense insurance.
• Savings fund with company match.
• Company-paid life insurance.
• Personal days, vacation days and paid holidays.
• Results-based productivity bonus.
• Vacation and Christmas bonuses.
• Food vouchers.

Schneider's inclusive culture

We do not request pregnancy and/or HIV tests, we always live in an environment of respect and inclusion regardless of sexual orientation, gender identity or gender expression. The facilities are fully accessible to people with disabilities and if a reasonable accommodation is needed, it can be requested.