Senior Banquet Manager in San Antonio, Texas at Zachry

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Banquet Manager oversees all aspects of banquet operations, ensuring the successful execution of meetings, weddings, conferences, galas, and special events. This role manages banquet staff, coordinates event logistics, ensures adherence to Banquet Event Orders (BEOs), and delivers exceptional guest experiences within a full-service hotel environment.

What You'll Do

Leadership & Daily Operations

• Oversee daily banquet operations including setup, service, and breakdown for all events.
• Lead Banquet Captains, Servers, Bartenders, and Housepersons to ensure flawless execution.
• Conduct pre-event meetings to review BEO details, timelines, menus, and service expectations.
• Serve as the primary operational contact for meeting planners and clients during events.
• Ensure all setups follow hotel standards, safety guidelines, and event diagrams.
• Event Execution & Guest Satisfaction
• Monitor service flow and staffing levels to ensure timely and professional delivery of food and beverage service.
• Resolve guest concerns quickly while delivering polished service recovery.
• Ensure VIP guests and high-profile events receive tailored, elevated service.
• Inspect event spaces before guest arrival to ensure cleanliness, readiness, and accuracy.

Staff Supervision & Training

• Recruit, train, schedule, coach, and evaluate banquet team members.
• Provide ongoing performance feedback and support staff development.
• Encourage teamwork, communication, and service excellence throughout the department.
• Manage staffing levels to align with event schedules and labor guidelines.

Communication & Coordination

• Collaborate closely with Catering & Events, Culinary, Audio-Visual, Engineering, and other hotel teams to ensure seamless event execution.
• Communicate last-minute changes or special requests to the appropriate departments.
• Assist in maintaining accurate and timely updates to BEOs and internal communication boards.

Financial & Operational Oversight

• Help manage labor costs, operating expenses, and inventory to support financial objectives.
• Track banquet consumption and support accurate billing and post-event reconciliation.
• Assist in maintaining and organizing inventory for linens, tables, chairs, tabletop supplies, equipment, and décor.
• Report equipment damage, shortages, or maintenance needs promptly.

Safety, Compliance & Standards

• Ensure compliance with safety, sanitation, and responsible alcohol service regulations.
• Maintain cleanliness of banquet areas, storage rooms, and service corridors.
• Conduct routine inspections to uphold brand and quality standards.

Additional Responsibilities

• Perform other duties as assigned to support banquet and hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.
• What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous banquet leadership experience preferred.
• Full-service hotel banquet or events experience preferred.
• Experience managing large-scale meetings, galas, and social events preferred.
• Training in hospitality management or food and beverage operations preferred.

Required Skills and Abilities

• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Ability to interpret BEOs, diagrams, and event timelines accurately.
• Strong problem-solving skills and confidence managing guest concerns.
• Knowledge of banquet service standards, food safety, and alcohol service regulations.
• Ability to stand, walk, lift, carry, and move equipment for extended periods.
• Proficiency with POS systems, banquet management software, and Microsoft Office.
• Ability to communicate in Spanish preferred.

Other Qualifications

• Professional appearance and hospitality-focused demeanor.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Commitment to delivering exceptional experiences and high service standards.

Licenses or Certificates:

• Food Safe Serve/Texas Food Handlers Certification
• CPR certification
• TABC required and maintained

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.