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Teller-Back-Up CSR in Rainbow City, Alabama at Exchange Bank of Ala

NewSalary: $18.00 - $19.00/hrJob Function: Accounting/Finance
Exchange Bank of Ala
Rainbow City, Alabama, 35906, United States
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Job Description

FULL-TIME TELLER/BACKUP CSR

Department: Tellers

FLSA Status: Non-Exempt

Reports To: Head Teller

Prepared By: Nikki Staats

Approved By: Personnel Committee

Job Summary:

The Full-Time Teller will manage deposits, withdrawals, and other financial interactions while providing excellent customer service for commercial and consumer accounts. The Backup CSR greets and assists customers by cross-selling services, performs a variety of account maintenance, opens Demand/Savings/CD/IRA accounts, orders checks/debit cards, assists customers with disputes, and allows tenants access to their Safe Deposit Box(es) as needed to assist or in the absence of the branch CSR.

Supervisory Responsibilities:
  • None.
Teller Duties/Responsibilities:
  • Conducts various banking transactions including cashing checks and accepting deposits.
  • Issues bank cashier checks.
  • Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
  • Records transactions into banking system, producing computer-generated receipts.
  • Maintains proper currencies and coins in bank drawers.
  • Balances all monies in cash drawer at the end of each business day.
  • Calculates daily transactions using appropriate technology, which may include computers or adding machines.
  • Demonstrates a helpful and friendly attitude.
  • Identifies and capitalizes on opportunities to sell or promote new bank services.
  • Maintains the teller area to ensure the safety of all negotiables and confidential records.
  • Performs other related duties as assigned.
Backup CSR Duties/Responsibilities:
  • Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Debit Cards, and other available products and services.
  • Answers customer questions and investigates and corrects errors, following customer and establishment records.
  • Obtains credit records from credit reporting agency
  • Executes wire transfers of funds.
Required Skills/Abilities:
  • Excellent verbal communication skills.
  • Thorough understanding of customer service.
  • Ability to remain friendly.
  • Above average knowledge of fundamental mathematics.
  • Ability to be trustworthy and act with integrity.
  • Ability to remain calm and to minimize panic in the event of a robbery.
Education and Experience:
  • High school diploma or equivalent required.
  • Previous experience working directly with the public is preferred.
Physical Requirements:
  • Must be able to perceive and interpret auditory and visual information to ensure safety and effective communication with customers, coworkers, and external contacts.
  • Must be able to lift boxes of coin and bags of currency.
  • May need to stand for long periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Monday - Thursday: 8am-4:30pm
Friday: 8am-5pm

Job Location

Rainbow City, Alabama, 35906, United States

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