Sales Consultant - Mercedes-Benz of Music City in Nashville, Tennessee at Mercedes-Benz of Music City

Mercedes-Benz of Music City | Dream Motor Group

We are a luxury retailer, not a car dealer.

The Luxury Sales Consultant is responsible for representing that philosophy in every client interaction while selling and leasing new and pre-owned vehicles at Mercedes-Benz of Music City.

This position is about more than selling vehicles. It is about building relationships, creating clients for life, mastering your craft, embracing accountability, and delivering an experience worthy of the Mercedes-Benz brand.

As a member of Dream Motor Group, the Luxury Sales Consultant is expected to embrace our culture-first philosophy and commitment to Servant Leadership. Success is measured not only through sales volume and gross profit, but also through customer satisfaction, retention, professional growth, teamwork, and the quality of the experience we provide.

Our expectation is simple:

Bring your A-game every day and be willing to trip, fall, and skin your knees trying to delight our customers.

• Achieve a minimum sales performance of 10 vehicles per month and 30 vehicles per quarter.

• Consistently achieve established dealership objectives for sales volume, gross profit, customer satisfaction, retention, and Minimum Acceptance Performance (MAP).

• Develop and provide Sales Management with a daily work plan focused on appointments, follow-up, prospecting, client engagement, and sales opportunities.

• Take personal ownership of individual performance and actively seek opportunities for continuous improvement.

• Maintain current knowledge of new and pre-owned inventory, Mercedes-Benz products, technology, programs, incentives, and competitive offerings.

• Deliver an exceptional luxury retail experience during every client interaction.

• Utilize a consultative approach to understand each client's needs, lifestyle, preferences, and ownership objectives.

• Assist clients with vehicle selection, product information, demonstrations, test drives, and other information necessary to make a confident purchasing decision.

• Build meaningful relationships designed to create clients for life, generating repeat and referral business.

• Maintain consistent and meaningful communication with clients who leave the dealership without purchasing.

• Take the initiative to exceed customer expectations, including overcoming reasonable obstacles when necessary to deliver an exceptional experience.

• Provide prompt, efficient, professional, and attentive service throughout every stage of the customer journey.

• Protect customer confidence and maintain the confidentiality of all personal, financial, and credit information.

• Promptly and effectively respond to all assigned sales inquiries and opportunities.

• Collect all relevant and required customer contact information in a professional and non-intrusive manner, including appropriate identification and driver's license information.

• Accurately document 100% of customer interactions and activity within the dealership's designated CRM and customer-management systems.

• Maintain disciplined follow-up with prospects, sold clients, and existing clientele.

• Follow all established dealership sales processes, policies, procedures, and documentation requirements.

• Protect and preserve the integrity of Mercedes-Benz of Music City and Dream Motor Group throughout the promotion, presentation, negotiation, and retailing of new and pre-owned vehicles.

At Dream Motor Group, culture comes first. Always.

The Luxury Sales Consultant is expected to:

• Represent Mercedes-Benz of Music City and Dream Motor Group with professionalism, integrity, enthusiasm, and respect at all times.

• Demonstrate a commitment to Servant Leadership in interactions with clients, teammates, and members of the community.

• Present a professional appearance and demeanor consistent with a premier luxury retailer and the Mercedes-Benz brand.

• Serve as a positive role model through commitment to the client, the team, the dealership, and the organization.

• Listen actively and seek to fully understand before responding.

• Approach demanding situations with professionalism, composure, and a solutions-oriented mindset.

• Work collaboratively and contribute positively to the success of the entire dealership.

• Be competitive, self-motivated, coachable, accountable, and committed to continuous improvement.

• Accept feedback professionally and demonstrate the ability and willingness to translate coaching into improved performance.

• Bring a positive attitude, strong work ethic, and A-game every single day.

• Continuously develop product knowledge, sales skills, technology proficiency, and luxury retail expertise.

• Participate in dealership, Dream Motor Group, and Mercedes-Benz training as required.

• Attend sales meetings, training sessions, and other development activities as directed by management.

• Maintain required manufacturer certifications and dealership performance standards.

• Remain current on dealership technology, CRM platforms, digital communication tools, and other systems necessary to effectively perform the position.

• Prioritize responsibilities effectively to ensure commitments and deadlines are met.

• Safeguard dealership assets, customer information, and confidential company information.

• Maintain a valid driver's license and operate dealership and customer vehicles safely and responsibly.

• Perform other duties and responsibilities as assigned by Sales Management.

The ideal candidate is an established automotive sales professional who understands that succeeding in luxury retail requires more than the ability to close a transaction.

Required:

• Minimum 2 years of automotive retail sales experience

• High school diploma or equivalent

• Valid driver's license with a clean driving record

• Demonstrated ability to deliver a premium customer experience

• Excellent verbal and written communication skills

• Strong listening, relationship-building, negotiation, and customer-service skills

• Self-motivated, goal-oriented, competitive, and results-driven

• Strong work ethic with the ability to perform in a fast-paced, high-expectation environment

• Highly organized with strong follow-up, multitasking, and time-management abilities

• Team-oriented with a collaborative mindset and high level of integrity

• Coachable, process-oriented, and willing to operate within established standards and procedures

• Technologically proficient with CRM systems, computers, mobile devices, and digital communication platforms

• Professional appearance, presence, and conduct

• Ability to work a flexible retail schedule, including evenings, weekends, and holidays as required

• Ability and willingness to travel up to 25% when necessary

Preferred:

• Previous luxury automotive retail sales experience

• Established record of sales performance and customer retention

• Experience developing repeat and referral clientele

• Familiarity with luxury-brand customer experience standards

We are intentional about the people we invite to join our team.

The individuals who thrive at Mercedes-Benz of Music City are not simply looking for their next automotive sales position. They want to master their craft, be held accountable, continue growing, contribute to something larger than themselves, and build a career within a culture that recognizes and rewards excellence.

We look for people who are not only like-minded, but like-hearted.

If you are already successful in automotive sales and believe your talent, work ethic, and potential are capable of more, Mercedes-Benz of Music City offers an opportunity to discover what it means to: Live the Dream.