Senior Manager of CFX in Atlanta, Georgia at S.P. Richards Company

Summary

The Senior Manager of Customer Fanatics (CFX) leads SPR’s inside sales organization, fostering a supportive, accountable, and customer-focused culture that drives profitable growth, retention, and an exceptional customer experience. This hands-on leader coaches and motivates employees, establishes clear expectations, provides the tools and resources needed for success, and actively advocates for the team. The Sr. Manager oversees a fluid portfolio-based sales model focused on developing existing accounts, pursuing new opportunities, and supporting customers’ day-to-day needs while collaborating across the organization to help the team succeed.

Location: Smyrna, GA (Near Battery Center)

Essential Duties and Responsibilities include the following: Other Duties

Supervisory Responsibilities:

This position has direct supervisory responsibility for the CFX inside sales team and any assigned managers or team leads. Responsibilities include recruiting, onboarding, coaching, performance management, employee development, workload allocation, and fostering a positive and accountable team culture.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree in business, sales, management, or a related field is preferred. Equivalent relevant experience may be considered in place of formal education requirements.

Five or more years of progressive leadership experience in inside sales, account management, customer success, sales operations, wholesale distribution, or a related field is preferred.

Experience in the JanSan industry or strong knowledge of JanSan products, customers, and distribution channels is a plus.

Work Environment:

Hybrid – Home Office / Headquarters

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.