Manager - Facilities in Indianapolis, Indiana at Indygo

ABOUT US  

We are IndyGo, a Municipal Corporation of Indianapolis–Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.

WHO WE ARE  

As the largest public transportation provider in Indiana, we believe driving people from one place to another is much more than just moving riders: it’s about helping our riders reach their hopes and dreams, education and careers, families and friends, and health and well-being. IndyGo is focused on meeting three objectives as we operate nearly 30 transit routes throughout Marion County, and provide millions of passenger trips each year. They include protecting frontline workers, increasing ridership and prioritizing long-term stability. We are moving the city forward to become a better place of opportunity and community.

INDYGO MISSION

IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all.

Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.   

Adaptability: We adapt to disruptions through technology, workforce and ridership innovations, so we can meet the evolving needs of our community. 

Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders.

Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect.

Communication: We value open and honest conversations with each other, our riders and the community.

Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations.

Responsibility: We will be good stewards of our resources.

Results: We make things better today than they were yesterday.

Safety: We ensure safe and secure environments.

BENEFITS WE OFFER  

• Voluntary medical, dental, and vision coverage (effective on the first of the month following30 daysof employment)
• On-site wellness clinic for employees and their families

• Retirement plans (401A and 457B)
• Tuition reimbursement
• Free IndyGo transportation for employees and their families
• Eligibility for the Federal Loan Forgiveness Program

POSITION PURPOSE

The Manager of Facilities provides day-to-day operational leadership for IndyGo's facilities maintenance function, ensuring the Authority's buildings, maintenance facilities, administrative offices, transit centers, bus stops, passenger shelters, grounds, and supporting infrastructure are maintained in a safe, reliable, and efficient manner.

This position is responsible for overseeing daily maintenance operations, preventive maintenance programs, work order management, contractor performance, emergency response, and staff development. The Manager leads a 24-hour facilities operation that supports uninterrupted transit service while fostering a culture of accountability, safety, operational excellence, and continuous improvement.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this position successfully, an individual must be able to perform the essential functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.

Facilities Operations Leadership

• Prioritize, assign, and monitor maintenance activities to ensuretimelycompletion of preventive maintenance, corrective maintenance, repairs, inspections, and facility improvement projects.
• Ensure facilitiesremainoperational, safe, clean, secure, and accessible for employees, riders, and visitors.
• Coordinate maintenance activities across multiple facilities while balancing operational priorities and available resources.
• Lead the department's response to facility-related emergencies, utility outages, severe weather, equipment failures, and other incidents affecting business operations.

Infrastructure & Asset Maintenance

• Oversee maintenance activities for building systems, including HVAC, plumbing, electrical, mechanical systems, fueling infrastructure, wash facilities, security systems, generators, and related equipment.

• Ensure bus stops, passenger shelters, transit centers, signage, bike racks, parking areas, landscaping, and grounds aremaintainedin accordance withorganizational standards.
• Monitor preventive maintenance schedules to maximize equipment reliability and extend asset life.
• Conduct routine facility inspections andidentifymaintenance priorities, safety concerns, and opportunities for operational improvements.
• Coordinate maintenance shutdowns and repair activities to minimize disruption to transit operations.

Operational Performance & Continuous Improvement

• Monitor departmental performance through key performance indicators, including preventive maintenance compliance, work order completion, response times, contractor performance, facility condition, and operational efficiency.
• Analyze maintenance trends and recommend process improvements that enhance productivity, asset reliability, and customer service.
• Utilize computerized maintenance management systems (CMMS) and operational data to support planning, scheduling, and performance improvement.
• Develop, implement, andmaintaindepartmental procedures, work standards, and operational best practices.

Leadership & Employee Development

• Provide leadership, coaching, and development for supervisors, technicians, and maintenance staff.
• Establish clear performance expectations and hold employees accountable for safety, productivity, customer service, and quality standards.
• Promote employee engagement, teamwork, accountability, and continuous learning.
• Partner with Human Resources and Labor Relations to administer applicable collective bargaining agreements fairly and consistently.
• Assistwith workforce planning, scheduling, succession planning, and leadership development.

Vendor & Contractor Management

• Coordinate and oversee contractors performing maintenance, repairs, inspections, and construction activities.

• Monitor contractor performance to ensure compliance with contract requirements, safety standards, quality expectations, and project schedules.
• Review completed work, recommend corrective action when necessary, and support contract administration activities.
• Facilitate with procurement activities, requests for proposals, and vendor selection as assigned.
• Assistwith vendor andcontractorinvoice reconciliation.

Safety, Compliance & Risk Management

• Promote a culture where safety is the highest operational priority.
• Ensure compliance with applicable federal, state, and local regulations, building codes, environmental requirements, and IndyGo policies.
• Conduct facility safety inspections,identifyhazards, and implement corrective actions.
• Investigate facility-related incidents and equipment failures,determineroot causes, and implement preventive measures.
• Ensure employees receiverequiredsafety, regulatory, and technical training.

Resource & Budget Management

• Assistin managing departmental operating budgets and monitoring maintenance expenditures.
• Monitor inventory levels of maintenance materials, tools, equipment, and supplies to ensure operational readiness.
• Recommend resource allocation strategies that improve efficiency whilemaintaininghigh service standards.
• Support long-range maintenance planning byidentifyingrecurring maintenance needs and capital replacement priorities.

OTHER FUNCTIONS

• Participate in departmental planning, capital improvement initiatives, and organizational projects.

• Support implementation ofnew technologies, maintenance systems, and operational improvements.
• Represent the Facilities Department on cross-functional teams and special projects as assigned.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Direct the daily operation of IndyGo's Facilities Department, ensuring building systems, grounds, passenger amenities, and infrastructure aremaintainedto support safe and reliable transit operations.
• Conduct performance evaluations, provide ongoing coaching, recognize achievement, and address performance concerns ina timelyand consistent manner.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must meet the following education and/or experience.

• Associate'sorBachelor'sdegree in Facilities Management, Building Systems, Construction Management, Engineering Technology, ora relatedfield is preferred. Equivalent combinations of education and progressively responsible experience will be considered.
• Five (5) or more years of progressively responsible experience in facilities maintenance, building operations, construction, or infrastructure management.
• Three (3) or more years of supervisory or management experience leading maintenance orfacilitiespersonnel.
• Experience supervising union-represented employees is preferred.
• Experience managing multiple facilities and contractor relationships is preferred.
• Valid driver's licenserequiredbecause operating company vehicles is an essential function of the position.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Thorough knowledge of commercial building operations, facility maintenance practices, and infrastructure management.

• Working knowledge of HVAC, plumbing, electrical, mechanical, structural, fueling, and building automation systems.
• Knowledge of preventive maintenance principles, work order management, and computerized maintenance management systems (CMMS).
• Working knowledge of OSHA regulations, EPA requirements, ADA accessibility standards, building codes, and other applicable regulatory requirements.
• Strong leadership, coaching, and employee development skills.
• Demonstrated ability to prioritize competing operational demands in a fast-paced environment.
• Strong analytical, organizational, problem-solving, and decision-making abilities.
• Ability to analyze operational data and implement continuous improvement initiatives.
• Excellent interpersonal, written, and verbal communication skills.
• Proficiencyin Microsoft Office Suite and facility management technologies.

PHYSICAL DEMANDS

To perform this position successfully, an individual must be able to perform the essential physical functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.

• Regular on-site attendance is an essential function of this position due to the need for operational oversight, leadership presence, field inspections, emergency response, and employee support.
• Work is performed in a combination of office, maintenancefacility,warehouse, transitcenter, and outdoor environments.
• Routinely moves throughout IndyGo facilities and properties to inspect infrastructure,observework, coach employees, coordinate contractors, and respond to operational needs.
• Must be able to remain stationary for extended periods while performing administrative work, attending meetings, and reviewing maintenance records and technical documents.
• Frequently traverses maintenance areas, rooftops, mechanical rooms, construction sites, transit centers, bus stops, shelters, and uneven outdoor terrain.
• Must be able toobservefacility conditions and communicate effectivelyregardingsafety hazards and emergency situations, with or without reasonable accommodation.
• Regular exposure to heavy equipment, moving vehicles, machinery, varying weather conditions, noise, dust, fumes, hazardous materials, and other industrial or outdoor environmental conditions.
• Local travel between IndyGo facilities isrequired. Because IndyGo operates a 24-hour transit system, occasional evening, weekend, holiday, and emergency response work is expected to support operational needs.