Field Systems Engineer in Sterling, Massachusetts at Heads Up Technologies

At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace and ALTO Aviation under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey.

We are a team of engineers, innovators, creators, and problem solvers who are passionate about building smarter solutions for the aviation industry.

Through the combined strengths of our specialized brands and capabilities, Heads Up Technologies brings together deep technical expertise, modern design thinking, and a collaborative approach to support customers across every stage of the product lifecycle.

At Heads Up Technologies, our culture is grounded in shared values that guide how we work and grow.

IntegrityWe act with honesty, accountability, and respect in everything we do.

TeamworkWe collaborate across teams and disciplines to achieve the best outcomes.

ExcellenceWe are committed to delivering high-quality work and continuously improving.

ExpertiseWe leverage our knowledge and experience to solve complex challenges

To elevate the aviation experience by delivering intelligent, integrated solutions powered by exceptional people.

Joining Heads Up Technologies means being part of a team that is shaping the future of aviation.

We offer an environment where employees are empowered to contribute, grow their careers, and make a direct impact on innovative products used across the globe. Whether you are developing technology or supporting business operations, your work here matters.

At Heads Up Technologies, we are committed to supporting the health, well being, and financial security of our employees and their families. Eligible employees have access to a competitive benefits package designed to support life at work and beyond.

Benefits may include:

• Medical plan options through Blue Cross Blue Shield (Company Paid)• Dental and vision coverage• Health Savings Account option with company contribution, if eligible• Company paid Basic Life and AD&D insurance• Company paid Long Term Disability coverage• Voluntary Short Term Disability, Accident, and Critical Illness insurance• Employee Assistance and Wellness Support resources• Virtual care access• Benefit Resource Center support• Paid time off and paid holidays

Benefit eligibility and coverage are based on employment status, plan documents, and company policy. Official plan documents govern all benefits.

Heads Up Technologies is seeking a customer focused Field Systems Engineer to design, configure, integrate, test, and support advanced aircraft cabin systems. This role partners closely with customers and internal teams to translate technical requirements into reliable system solutions, support aircraft installations and commissioning, and troubleshoot fielded systems. The position combines hands on systems engineering with significant customer engagement and travel.

Position Type: Full time

Work Eligibility: U.S. citizenship is required

System Design

· Develop tail specific technical documentation, including configuration documents, interface documents, and app GUI definition documents.

· Collaborate with internal teams and provide guidance based on customer requirements for new and updated products.

· Set up and test proof of concept ideas for new products and system applications.

· Create system configuration files based on customer wiring and block diagrams.

· Create trade show and customer demonstration setups.

· Configure cabin control app interfaces using existing frameworks for specific aircraft installations.

Customer Engagement

· Communicate with customers to understand their technical requirements and business challenges.

· Assist customers in designing and implementing customized solutions that meet their specific needs.

· Share customer insights with internal teams to improve product design and the end user experience.

· Network and build relationships with target customers and related industry professionals.

· Stay current with industry trends, partners, and competitors.

System Integration and Testing

· Develop test cases and procedures that provide system level coverage for all product development specifications.

· Establish new methods to improve, expand, and streamline system testing for company products.

· Set up bench or system integration lab systems needed to recreate customer issues using specific configurations.

· Create and revise systems and qualification documentation for all products.

· Test cabin control apps using existing frameworks for specific aircraft installations.

Technical Support and Troubleshooting

· Provide timely and efficient technical support and troubleshooting for customers by email, phone, and TeamViewer.

· Perform software updates and diagnostic analysis on fielded systems.

· Resolve customer issues quickly and escalate complex problems to senior engineers or developers as necessary.

· Participate in the support on call rotation for nights and weekends.

· Provide onsite customer support for cabin system commissioning, including CMS configuration, audio system tuning, aircraft checkout, and troubleshooting.

· Bachelor's degree in a related engineering discipline or prior avionics technician experience.

· At least two years of systems engineering experience in an aerospace related field, or at least five years of experience as an avionics technician, with a strong focus on customer engagement.

· Ability to travel up to 50 percent of the time to customer sites and industry events within and outside the United States.

· Excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and nontechnical stakeholders.

· Experience with audio and video systems, aircraft electronics, and aircraft wiring diagrams.

· Familiarity with XML, databases, networking, and error log analysis.

· U.S. citizenship is required.

This position requires participation in an on call support rotation for nights and weekends and travel up to 50 percent of the time, including travel outside the United States.No recruiting agencies, please. Benefit eligibility and coverage are based on employment status, plan documents, and company policy. Official plan documents govern all benefits.