Systems Administrator – Endpoint Management in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Systems Administrator – Endpoint Management based in India.

This is a fully remote Systems Administration role focused on managing, securing, monitoring, and troubleshooting Windows-based client and internal IT environments. You will act as a technical escalation point for complex systems, endpoint, infrastructure, and security issues while helping maintain reliable IT services. The role combines hands-on systems administration with endpoint management, vulnerability remediation, automation, and cybersecurity operations. You will work closely with U.S.-based clients and technical teams, requiring strong English communication and a customer-focused approach. There is also an opportunity to improve operational efficiency through scripting, automation, and emerging technologies. The position operates within a 24/7 service environment and offers exposure to enterprise IT, cybersecurity, endpoint management, and managed services.

• Manage, monitor, maintain, configure, patch, and troubleshoot Windows servers, workstations, endpoints, and client environments.
• Resolve complex L2/L3 infrastructure and systems issues while monitoring system performance, availability, and overall health.
• Manage endpoint environments through discovery, monitoring, configuration assessment, software deployment, patch management, compliance activities, vulnerability remediation, and troubleshooting.
• Monitor and maintain endpoint and enterprise security platforms while supporting security hardening, endpoint investigations, incident response, and technical remediation.
• Work with technologies such as EDR, SIEM, ITDR, DNS filtering, application whitelisting, vulnerability management, and other security platforms.
• Use RMM and PSA platforms to monitor and manage client environments and maintain accurate technical documentation, configurations, procedures, and standard operating practices.
• Develop and optimize automation workflows using PowerShell, Python, or other scripting technologies to reduce repetitive tasks and improve service delivery.
• Identify opportunities to improve operational efficiency through automation, AI-enabled tools, and emerging IT technologies.
• Communicate directly with U.S.-based clients when escalated or specialized technical support is required, clearly explaining technical issues and recommended solutions.
• Serve as a technical escalation point for Level 1 and Level 2 teams, troubleshoot advanced issues, mentor junior team members, and contribute to technical procedures and best practices.
• Participate in scheduled after-hours, overnight, on-call, or rotating support as required within the assigned client or service timezone.
• Respond to critical incidents according to established escalation procedures and contribute to reliable 24/7 IT service delivery.

• 3–5+ years of hands-on Systems Administration experience, preferably in an MSP or managed IT services environment.
• Strong experience with Windows Server and desktop environments, endpoint management, patching, monitoring, and technical troubleshooting.
• Experience handling L2/L3 escalations and resolving complex infrastructure and systems issues.
• Knowledge of endpoint security, vulnerability identification, remediation, and security hardening.
• Experience with RMM, PSA, EDR, or related IT management and security platforms.
• Strong troubleshooting, analytical, and problem-solving abilities, with the capacity to work through complex technical issues independently.
• Excellent written and verbal English communication skills, including confidence communicating directly with U.S.-based clients and non-technical stakeholders.
• Strong documentation, organization, and time-management skills.
• Ability to work independently and effectively in a fully remote environment.
• Willingness and flexibility to work within an assigned client/service timezone and participate in a 24/7 support schedule when required.
• Hands-on Tanium experience is a strong plus, including advanced administration, certification, formal training, or experience managing Tanium across multi-client or enterprise environments.
• Experience with PowerShell, Python, Microsoft 365, Azure, cybersecurity operations, threat analysis, EDR, SIEM, ITDR, vulnerability management, automation, RPA, AI-based tools, or workflow automation is advantageous.
• Relevant certifications such as CompTIA Security+, Microsoft, Tanium, or ITIL are beneficial.
• Strong interest in cybersecurity, automation, emerging IT technologies, and continuous technical improvement.
• Reliable computer or laptop, second monitor, stable high-speed internet connection, and a professional, secure remote workspace.
• Successful candidates must be prepared to complete a background check and provide valid police clearance or equivalent official criminal record clearance before final employment.

• Fully remote position for candidates based in India.
• Competitive monthly compensation based on experience, technical expertise, and location.
• Opportunity to work directly with U.S.-based clients and technical teams.
• Exposure to enterprise systems administration, endpoint management, cybersecurity, automation, and managed IT services.
• Career growth opportunities within a rapidly expanding technology environment.
• Hands-on exposure to AI-powered automation and innovative IT solutions.
• Opportunity to develop expertise across endpoint, infrastructure, security, and automation technologies.
• Supportive and growth-oriented remote work environment.
• Direct access to experienced IT leadership and technical mentorship.
• Opportunity to contribute to service improvements and technical best practices.
• Flexible work arrangements aligned with client and service requirements within a 24/7 support model.