New Business Service Rep. I in Spokane, Washington at ManhattanLife Insurance and Annuity Company

Scope and Purpose:

The New Business Administration team enters application data into the AdminServer annuity administration system, assists producers with the completion of all required application paperwork, outstanding pending requirements, and various requests. We provide status updates on pending exchanges and transfers as well as information on pending and recently issued annuity contracts. In addition, we answer questions regarding interest rates and handle requests for Duplicate Contracts when needed.

Duties and Responsibilities:

• Provide support to producers by answering questions related to new business submissions.
• Accurately enter application information into the annuity administration system.
• Review incoming annuity applications to ensure all submitted paperwork is completed correctly and complies with company policies, regulatory standards, and suitability requirements.
• Respond to emails, faxes and uploads in a timely and professional manner.
• Ensure all documents are scanned and uploaded accurately to the annuity administration system.
• Request funds and account status updates from various financial institutions.
• Process preliminary and deferred contract illustrations as necessary for replacement and issue requirements.
• Apply premiums and issue annuity contracts, creating commissions to producers.
• Assemble new contracts, duplicate contracts or certificates expeditiously. Cancel any contracts as requested in writing and provide refunds, if required.
• Prepare and process New York Regulation 60 required paperwork.
• If additional requirements are needed, a follow-up to the producer will be necessary until those requirements are met.
• Mail pending letters to producers on a weekly basis.
• Provide excellent customer service to all internal and external clients by positive promotion of the Company products and services. Continually encourage open communication and expand partnerships through global exposure to enhance our business growth.
• Other duties as required.

Minimum Qualifications:

• High School Graduate or equivalent (GED)
• At least one year of office or clerical experience
• Insurance knowledge preferred, not required.

Knowledge, Skills and Abilities:

• Working knowledge of MS Office Suite (Word, Excel, Outlook, etc.), Adobe Acrobat, and other PC applications and/or software.
• Oral & written communication and customer service skills.
• Excellent organizational and people skills.
• Ability to work well independently or in a team environment, and within required deadlines.
• Strong mathematical skills and aptitude

Travel Requirements

This position does not require travel.

Professional Development:

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 25 pounds as it relates to office or desk supplies.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.