MOBILE FRONT OFFICE REPRESENTATIVE - DENTAL VAN in Las Vegas, Nevada at Nevada Health Centers I

Nevada Health Centers is looking for a dynamic, customer service oriented Mobile Front Office Representative for our Dental Van team.

Summary

The Front Office Representative provides excellent customer service to our Ronald McDonald Mobile Care Mobile Unit (RMCM) patients. This role performs all front desk activities and ensures completion of necessary paperwork while following all confidentiality and quality management policies. This position requires travel throughout the Las Vegas area based on a pre-determined schedule. Could include occasional travel in Nevada at least every one to two months in 5 day 4 night increments

Essential Duties and Responsibilities

Greet clients and patientsSchedules patients’ office visitsComplete patient reminders for appointment timesAnswers phone and take messageAddresses patient questions or concernsInsures patient confidentialityCommunicates appropriate policy and procedure to patientsIssues registration forms and checks for completion and accuracyObtains current identification such as copies of ID card/driver’s license, insurance card and pertinent sliding fee documentationIdentify sliding fee for patientsVerifies insurance eligibilityFollow appropriate patient walk-in processEnter registration information into computer for new patients; Obtains consent for treatment of minors when appropriateFiles registration documents in medical records according to policy and proceduresHandle superbill process to include: Obtains valid signature on superbill, work with clinic team to ensure all forms placed with superbill, check completeness of superbills, account for all used and voided superbills, post superbill paymentsDiscusses account balance with patients; collect for current payments, past due payments or directs patients to the billing office when applicable

Required Qualifications

High school diploma or GED equivalent required. Two years medical/dental front office experience required.

Preferred Qualifications