Seasonal Customer Service Representative (Premium Design Marketplace) in Dallas, Texas at Instant Teams

Instant Teams is looking for Customer Service Representatives (CSRs) to join our team and provide outstanding service to our customers. This is a product-based, escalation-heavy role that requires strong emotional intelligence and problem-solving skills. As a Customer Service Representative you will address customer concerns through a variety of channels including phone, email, and live chat. CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer.

• Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace

• Provide customers with support about the client's products and promotions, as well as general order information; provide assistance with processing orders and customizing designs

• Identify and escalate priority issues that need immediate attention

• Document customer interactions thoroughly and accurately in our CRM, while following departmental policies

• Use support tools, training, including our knowledge base, to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience

• Identify opportunities for improving the customer experience and share those with Customer Service leadership

• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

• Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment

• Able to take direction and quickly learn new procedures, processes, and products

• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals

• Comfortable using technology; familiarity and experience with eCommerce a plus

• Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

• A Bachelor’s degree or equivalent work experience

• 1+ years of experience working with customers (preferably at a premium brand)

• Excellent written and verbal communication skills

• High attention to detail, are organized, and able to follow through

• Experience with Salesforce or other CRM software a plus

• Laptop or Desktop and noise-cancelling headphones

• As part of this role, you’ll be required to connect through the company’s VPN (Virtual Private Network) on your own device. A VPN provides a secure, encrypted connection between your computer and our systems, protecting company data and ensuring you can safely access the tools you need to do your job.

• A second monitor

• Pay Rate: $18/hour

• Contract Length: September - December 2026

• Schedule:

  • Training: Monday - Friday | 8:30am - 5:30pm PST | ~2.5 weeks

    • 100% mandatory with no time off approved

  • Post-Training: TBD between the hours of 8am - 8:30pm PST (confirmed prior to offer)

    • Full-Time and Part-Time shifts available

    • Peak hours between 11/27 - 12/25

• 100% remote

• Yuna Health

• EAP

• 401k

• Perkspot

• Background & Screenings: Successful candidates must complete and pass a background check prior to their start date

• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

• Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.

• Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington.

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

From our military-connected to untapped talent communities, we welcome non-linear career paths and untraditional backgrounds and encourage applicants to apply even if they don't meet all the qualifications. If this role captivates you and speaks to your skills, apply away!