Maintenance Engineer in Rocky Mount, North Carolina at StepStone Hospitality Inc.

• Perform routine maintenance and repairs on hotel systems, including electrical, plumbing, minor painting, and other related maintenance tasks.
• Replace air conditioner filters and maintain air conditioning units, cooling towers, and boilers to provide heating, cooling, and hot water for guests.
• Maintain the pool area by ensuring proper chemical balancing, cleaning, and safety.
• Address and resolve guest inquiries, complaints, or requests in a courteous, timely, and professional manner.
• Contribute to improving guest satisfaction by providing a high-quality product and exceptional service through employee development.
• Communicate effectively in English with guests, associates, and vendors to ensure smooth operations.
• Accurately report maintenance-related information and adhere to all Stepstone and Doubletree West Palm Beach Airport policies and procedures.
• Participate in required meetings to stay updated on hotel needs and improvement strategies.

• Ability to lift up to 70 pounds.
• Ability to perform physical tasks such as bending, stooping, reaching, and manual dexterity.
• Ability to push, pull, or carry equipment weighing up to 70 pounds.
• Required skills in hearing, writing, and typing.

Additional Responsibilities:

• Demonstrate knowledge of all hotel departments and their functions.
• Familiarity with federal, state, and local health, safety, and legal regulations.
• Strong mathematical and computer skills.