Warehouse Lead in Blakeslee, Pennsylvania at Kann Enterprises Inc

The Operations Lead will oversee operational processes to ensure the safety, accuracy and efficiency of the employees and the customers’ product. Additionally, this position is responsible for overseeing a team of Dock/Warehouse workers, ensuring the team is accurately processing freight while performing his/her normal obligations. Teams vary in size from 8 to 12 team members according to operational needs. This position always serves as the eyes on the floor, ensuring that the workspace is clean, orderly, and safe. They report any equipment malfunctions.
Primary Expectations (site specific):
 Oversee the lumpers and assign the IB and OB tasks throughout the shift.
o Ensure that the quality standards are adhered to
 Support and assist the site Manager wherever needed.
o Primarily training new hires and the continued development of the team
o Hiring process, reporting, system maintenance, etc.
 Record and track the trailer numbers on the scheduled OB sheet.
 Keep DockLink current with ALL IB and OB information (as needed).
 Ensure that all doors are closed, and trailers are unlocked after the IBs and OBs are complete.
 Review the time clock to ensure that the lumpers are punching in and out correctly, and that there aren’t any missing punches (as needed).
 Track the hours for new hires and update their status to “Training” as needed.
o Train new hires on the loading and unloading functions
 Ensure that the KPI is updated and kept current with the relevant data (as needed).
General Expectations:
 Partner with the site Manager and other site leaders, as needed, to achieve overall business and mission objectives, including providing the best customer relations experience possible.
 Oversee the daily operations of the site through direct interface and communication with internal staff.
 Collaborate with the site Manager to ensure that goals and expectations are in line and then communicate such expectations to the team and incorporate them into all aspects of the operation.
 Manage assigned areas of responsibility, ensuring that decisions made are vetted for risk/reward and short/long term implications to both our organization and the customer.
 Adhere to and enforce company safety policies.
 Manage all customer-requested metrics, expectations, and KPIs.
 Ensure that the site follows current policies, procedures, and guidelines established by corporate and Sr. Leadership.
 Participate in weekly staff meetings, focused on safety, training, planning, operational effectiveness, and customer satisfaction.
 Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence for team members.
 Identify and engage top talent and develop team members to their fullest potential within the organization.
 Assist with building a team that will solve day-to-day operational challenges and reach short- and long-term performance goals.
 Perform other duties as assigned.
Daily Expectations:
 Communicate to the site Warehouse Manager the status on labor, goals, workload projections, issues (if any).
 Ensure that system data I.e., Timeclock, DocLink, is being updated timely.
 Ensure daily internal and external reporting and pass down reports are being submitted (as needed).
 Cover critical open positions, if needed, until they have successfully been filled.
Weekly Expectation:
 Participate in weekly safety meetings.
 Verify proper staffing levels
 Be prepared to communicate, during the staffing meetings, the opportunities, challenges, and planning efforts that yielded success or the obstacles that impacted your operation from obtaining the goal and the plan to address said obstacles for immediate success.
o Work with the site Manager to make corrections if margins are not in line.

Monthly Expectation:
 Review P&L with site Manager for week over week performance. Identify and report the cause of negative variances, if any.
 Participate in safety meetings as required.
Quarterly Expectation:
 Participate in the quarterly performance review of employees.
o Identify strengths and coordinate personal development training needs.
 Establish Performance Improvement Plans (PIP) to strengthen leadership and employees.
Annual Expectation:
 Participate in the annual performance review of employees.
o Establish PIP, as necessary.