Bilingual Intake Specialist in São Paulo at Distro

**Intake Specialist **

This position serves as the first point of contact for patients, providing professional and courteous assistance over the phone. The ideal candidate will manage a high volume of inbound and outbound calls, assist with appointment scheduling, answer general inquiries, and ensure accurate documentation of patient information.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy

• Schedule, confirm, and reschedule patient appointments accurately

• Verify patient demographics and insurance information, updating records as needed

• Provide general information about services, policies, and procedures

• Route calls to appropriate staff and address patient concerns

• Document all communications in the system with accuracy

• Assist with appointment reminders, followups, and referral coordination

• Maintain patient confidentiality in compliance with HIPAA regulations

• Support administrative tasks such as data entry and coordination with other departments

• Identify urgent situations and escalate appropriately

• Oversee intake processes including paperwork, questionnaires, and consultations

• Follow up with patients who have not responded to calls, texts, or emails

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