Training Operations Associate in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Training Operations Associate in the United States.

This role sits at the intersection of operations, provider enablement, and training delivery within a fast-scaling healthcare technology environment. You will play a key part in ensuring clinicians and providers have a smooth, structured, and well-supported onboarding experience as they join and engage with digital care programs. The position focuses on coordinating and facilitating training sessions, managing operational workflows, and ensuring all systems, tools, and materials are accurate and up to date. You will work closely with clinical, HR, IT, and operations teams to reduce friction in the provider journey and improve overall program efficiency. This is a highly collaborative role where your work directly impacts provider readiness and the quality of care delivered to end users. It is ideal for someone who thrives in structured execution while also contributing to process improvement in a fast-moving environment.

In this role, you will coordinate and support training operations for provider onboarding, ensuring smooth execution, strong communication, and continuous improvement across training workflows and systems.

• Facilitate live and asynchronous training sessions, managing logistics, agendas, attendance tracking, and real-time technical support
• Oversee end-to-end onboarding and training coordination, ensuring providers complete all prerequisites, documentation, and system access requirements
• Serve as a primary point of contact for providers, delivering responsive and high-quality operational support
• Identify recurring technical or process issues during onboarding and contribute to solutions that improve training efficiency and experience
• Maintain and update training materials and operational data across systems such as Salesforce, Zendesk, WorkRamp, and Google Suite
• Collaborate cross-functionally with clinical, HR, and IT teams to ensure training content and processes remain accurate and aligned
• Support continuous improvement initiatives by identifying workflow gaps and helping design scalable operational solutions
• Ensure consistency and accuracy in training execution, documentation, and post-training follow-up activities
• Act as a stabilizing presence in a fast-paced environment, adapting quickly to shifting priorities and operational needs

This role requires strong organizational, communication, and operational coordination skills, along with experience in training support, provider relations, or similar enablement environments.

• 3+ years of experience in operations, provider support, customer service, training coordination, or similar roles
• Strong verbal and written communication skills with the ability to work across technical and non-technical stakeholders
• Proficiency in Google Suite (required)
• Experience with or exposure to tools such as Salesforce, Zendesk, and learning management systems (WorkRamp or similar) preferred
• Strong project management skills with the ability to handle multiple concurrent workflows
• Ability to troubleshoot operational or technical issues in real time during training sessions
• High attention to detail and strong organizational skills
• Comfortable working in fast-paced, evolving environments with shifting priorities
• A collaborative, mission-driven mindset focused on supporting clinicians and improving provider experience

• Competitive annual salary range: $68,000 – $103,500
• Comprehensive medical, dental, and vision insurance coverage
• Health savings and flexible spending account options
• Paid time off, including vacation, sick leave, and company holidays
• Paid parental leave
• 401(k) retirement plan with employer matching
• Equity participation through restricted stock units
• Monthly technology allowance
• Access to mental health and well-being support services
• Remote-friendly and flexible work environment
• Employee wellness programs, perks, and engagement initiatives
• Professional development and cross-functional learning opportunities