Accounts Receivable Specialist in Longmeadow, Massachusetts at Bay Path University

Full-time, entry level staff, hourly position reports to the Bursar. The Accounts Receivable Specialist is responsible for the accurate processing, reporting and reconciliation of University payments. Responsibilities also include assisting students in all aspects of the student accounts, providing clerical support and exceptional customer service. The position requires the ability to protect and maintain confidentiality of data communications. This position is expected to work 37.5 hours weekly which consists of the following; 8:30am-5:00 pm, (two hybrid day to be determined)

• Frontline duties include responding to in-person, phone and billing support email inquiries.
• Co-manage recording all cash transactions in the ERP system including student payments and miscellaneous cash transactions and prepare bank deposits.
• Manages department email account
• Manage payment plan program for students
• Review payment batches for accuracy of year and term.
• Assist with Partnership Invoice workbook.
• Assists with health insurance customer service.
• Assists with the 1098T customer service.
• Provides prompt and courteous customer service at all times.
• Performs special projects as requested by the Bursar.
• Assist in annual audit and various University functions as needed.
• Work collaboratively with Student Financial Services staff to assist students in reconciling their tuition accounts.
• Performs collections and due diligence procedures on outstanding accounts receivable as directed.
• Provides timely assistance and guidance to students on financial matters and resolves inquiries/issues that may arise from students or any internal department.
• Timely documents pertinent information or discussions with students in the electronic notepad of the student’s record.
• Communicates and works with other student services offices to timely and effectively resolve student inquiries.
• Explains and enforces all University policies that impact student accounts.
• Treats all fellow employees, students and the University’s guests with civility and refrains from actions that disrupt the efficient functioning of the University.
• Attend training as required.
• Perform any other duties or tasks as assigned by the University.

• BA/BS preferred, but not required.
• Minimum 2 years customer service and office clerical experience.
• Experience in financial aid and bursar office setting preferred.
• Follows directions and completes tasks accurately and accepts supervisory input and constructive criticism.
• Demonstrated ability to handle multiple tasks, duties and responsibilities and shifting timelines effectively and meet deadlines.
• Demonstrated excellent business writing and verbal communication skills.
• Ability to work well under occasional pressure and time constraints.
• Solid organizational skills, accuracy and attention to detail are a must.
• A strong commitment to the mission of the University.
• Ability to establish and maintain effective working relationships with all members of the University community including students, faculty, staff, and administrators
• Ability to adhere to University policies and procedures.
• Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
• All new employees must complete the FERPA, Anti-Harassment, and any other required online trainings within 15 days of employment.
• General knowledge of the University’s mission, purpose and goals and the role this position plays in achieving those goals.