Care Coordinator [PT Associates] in Conroe, Texas at Theravolve

Care Coordinator [Full-Time]

PT Associates I Outpatient Orthopedic Therapy Clinic

At PT Associates, we believe great clinicians do not need to be managed. They need clarity, autonomy, and a team that performs. We operate a performance-driven outpatient clinic centered on evidence-guided care, individual accountability, and measurable patient outcomes. We invest in clinicians who are committed to mastering their craft and building a long-term path in both clinical and professional leadership.

Check out our other Texas locations, and our sister company Sports Rehab PT; we are always looking for great people!

JOB SUMMARY

The Care Coordinator serves as a central point of contact for patients, providers, and clinical staff to ensure seamless coordination of care. This role is responsible for scheduling appointments, communicating treatment plans, facilitating follow-up activities, and supporting patients throughout their care journey. The Care Coordinator promotes positive patient experiences and optimal outcomes through proactive communication, organization, and collaboration.

KEY RESPONSIBILITIES

• Coordinate and schedule patient appointments, evaluations, procedures, and follow-up visits.
• Communicate treatment plans, appointment details, and care instructions to patients and caregivers.
• Serve as a liaison between patients, healthcare providers, and other members of the care team to facilitate effective communication.
• Monitor and track patient progress, ensuring recommended follow-up care and services are completed.
• Obtain, organize, and maintain accurate patient information and documentation within the electronic medical record system.
• Respond to patient inquiries and address concerns in a timely, professional, and compassionate manner.
• Coordinate referrals to specialists, community resources, and ancillary services as needed.
• Verify that required authorizations, orders, and supporting documentation are obtained prior to scheduled services.
• Assist patients in understanding their care plans and navigating the healthcare system.
• Collaborate with clinical and administrative teams to identify and resolve barriers to care.
• Maintain confidentiality and comply with all applicable privacy, regulatory, and organizational requirements.

HOW WE WORK

• Outcomes drive decisions — not volume or routine.
• Streamlined workflows so your time stays focused on what matters: patients.
• Autonomy with accountability; you own your coordination and your impact.
• Partnership with clinical leadership to grow your skills and expand your role.
• A responsive environment built around patient progress.

CULTURE

• Your judgment is trusted and developed.
• The team is engaged, responsive, and aligned around growth.
• Leadership is accessible and invested in your development.
• You are supported in bringing your full, authentic self to work.

QUALIFICATIONS

• High school diploma or equivalent required; Associate degree in healthcare administration, business, or a related field preferred.
• 1-3 years of experience in healthcare coordination, medical office administration, patient services, or a related role preferred.
• Knowledge of medical terminology and healthcare workflows preferred.
• Experience using electronic medical record (EMR) systems
• Minimum typing speed of 45 WPM; proficiency in Microsoft Word, Excel, and standard office software.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Demonstrated ability to build rapport with patients and work collaboratively with interdisciplinary teams.
• Strong attention to detail, problem-solving abilities, and customer service orientation.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• This position operates in a healthcare clinic setting with frequent interaction with patients, caregivers, and healthcare professionals in a fast-paced environment.
• Prolonged periods of sitting and working on a computer.
• Frequent communication with patients, providers, and staff in person and by telephone.
• Ability to occasionally lift and move office materials weighing up to 15 pounds.

FULL-TIME BENEFIT OFFERINGS

• Medical, Dental, and Vision plans
• Voluntary benefit options
• Paid time off and paid holidays
• Retirement plan with company match and immediate vesting