Client Success Representative in WINDERMERE, Florida at Pool Brands LLC

At PoolTek, we’re not just cleaning pools - we’re creating crystal-clear backyard escapes our customers enjoy every day. For over 20 years, we’ve built a reputation for reliable, high-quality pool maintenance, repair and customer care throughout Orlando, FL.

As our team continues to grow, we’re looking for dependable, customer-focused professionals who take pride in delivering an exceptional experience. PoolTek offers a supportive, team-oriented environment where communication, accountability and collaboration are valued, and every team member plays an important role in helping our customers and field technicians succeed.

PoolTek is seeking a dependable, organized, and motivated Account Manager to support a high-volume portfolio of active customer accounts. In this role, you'll serve as the primary point of contact for customers, ensuring a positive experience through proactive communication, problem-solving, and service coordination.

You'll work closely with customers, technicians, billing, sales, and leadership to remove obstacles, resolve concerns, and ensure every service visit is completed successfully. This position is ideal for someone who enjoys building relationships, staying organized, and delivering outstanding customer service in a fast-paced environment.

• Competitive hourly wage commensurate with experience

• Bonus eligibility

• Weekly pay

• Company equipment

• Medical, dental and vision insurance

• Paid time off

• Paid holidays

• Life insurance

• 401(k)

• Exclusive employee discounts through LifeMart

• Career progression and opportunity to grow with the company

• Serve as the primary point of contact for a portfolio of active customer accounts

• Build and maintain strong customer relationships through consistent communication and follow-up

• Respond promptly to customer questions, concerns, and service requests

• Coordinate with field technicians to resolve service issues and ensure successful job completion

• Assist technicians by contacting customers, coordinating property access, and removing barriers that impact service

• Provide customers with timely updates regarding appointments, work orders, and service requests

• Monitor service quality and escalate recurring or high-priority issues when necessary

• Support customer retention by delivering exceptional service and resolving concerns quickly

• Coordinate communication between service, billing, sales, and repair teams to ensure a seamless customer experience

• Maintain accurate customer records, service notes, and account updates within company systems

• Track customer retention, cancellations, new accounts, and other key performance metrics

• Generate reports and assist leadership with customer service and operational data

• Perform related duties as assigned

• 1-3 years of experience in customer service, account management, client success, or a similar role

• Experience in a home service, field service, route-based, or service industry preferred

• Excellent verbal and written communication skills

• Strong organizational skills with the ability to manage multiple priorities

• Customer-first mindset with outstanding problem-solving abilities

• High level of ownership, accountability, and attention to detail

• Comfortable working independently in a remote environment

• Proficiency with CRM systems, Microsoft Office, and other customer service software

• Positive attitude with the ability to collaborate across multiple departments

PoolTek is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require a reasonable accommodation during the application or interview process, please inform your recruiter. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.