Valet Supervisor in San Antonio, Texas at Zachry

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Valet / Transportation Supervisor supports the daily operations of the valet and transportation departments by supervising team members, coordinating vehicle and shuttle services, and ensuring safe, efficient, and guest-focused service delivery. This role serves as a key leader on the front line, ensuring service standards, safety protocols, and operational procedures are consistently followed in a full-service hotel environment.

What You'll Do

Valet & Transportation Operations

• Supervise daily valet parking and transportation operations during assigned shifts.
• Ensure timely and efficient vehicle retrieval, parking, and shuttle services.
• Monitor traffic flow, loading zones, and guest drop-off areas to maintain safety and efficiency.
• Support group arrivals, departures, VIP guests, and special events.

Team Supervision & Leadership

• Supervise, train, coach, and motivate valet and transportation attendants.
• Assign duties, manage break schedules, and ensure adequate staffing levels.
• Monitor performance and provide real-time feedback to team members.
• Assist management with performance documentation and corrective actions.

Guest Service & Issue Resolution

• Ensure a positive first and last impression for all guests.
• Address guest concerns related to valet or transportation services promptly and professionally.
• Escalate issues to management as appropriate.
• Maintain service standards aligned with hotel brand expectations.

Safety, Security & Compliance

• Enforce safety policies, traffic laws, and valet procedures.
• Ensure secure handling of vehicle keys and accurate ticketing practices.
• Report accidents, incidents, damages, or safety hazards immediately.
• Partner with Loss Prevention and Management to mitigate risk.

Administrative & Operational Support

• Maintain logs, reports, and shift documentation.
• Assist with inventory of keys, equipment, and supplies.
• Support cash handling, gratuity controls, and reporting as required.
• Assist with audits and operational reviews.

Collaboration & Communication

• Communicate effectively with Front Office, Bell Services, Security, and Hotel Leadership.
• Coordinate with Engineering on vehicle or equipment maintenance needs.
• Relay operational updates and staffing needs to management.
• Support hotel-wide operational priorities and initiatives.

Additional Responsibilities

• Assist with training new hires and onboarding.
• Participate in department meetings and training sessions.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the job.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous valet, transportation, or supervisory experience preferred.
• Experience in hospitality or high-volume guest service environments preferred.
• Experience coordinating shuttle or fleet operations preferred.

Required Skills and Abilities

• Strong leadership and organizational skills.
• Excellent guest service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with acceptable driving record.
• Ability to drive manual and automatic transmission vehicles preferred.
• Ability to stand, walk, and work outdoors for extended periods.
• Ability to lift up to 50 lbs.

Other Qualifications

• Ability to work flexible schedules including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Commitment to safety, accountability, and guest satisfaction.

Licenses or Certificates:

• Clear driving record and valid Driver's License

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

?Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.