Multi-Site Thrift Store Supervisor in Shoreline, Washington at Bella's Voice

About Bella's Voice

Bella's Voice is a Washington-based nonprofit organization dedicated to keeping pets and the people who love them together. Through our Pet Resource Center, community outreach programs, and mission-driven thrift stores, we provide critical support to families facing financial hardship while promoting animal welfare throughout our communities.

At Bella's Voice, we believe every pet deserves a safe, loving home and that compassion extends to both animals and people. Our work is powered by dedicated employees, volunteers, donors, and community partners who share our commitment to making a meaningful difference every day.

Position Overview

The Multi-Site Supervisor serves as a flexible working leader responsible for providing supervisory and operational support across Bella’s Voice retail locations in Lynnwood and Shorelin. Unlike a supervisor assigned primarily to one store or department, the Multi-Site Supervisor may be scheduled at different locations based on staffing, operational, training, and business needs. This position helps ensure consistency in customer service, employee supervision, productivity, safety, merchandising, cash-handling practices, and organizational standards across locations and provide effective leadership wherever assigned.

Essential Duties and Responsibilities

• Provide supervisory and operational coverage across multiple Bella’s Voice locations based on staffing and business needs, serving as the on-site leadership resource when assigned.
• Lead, coach, and support employees and volunteers across Retail and Production operations, promoting accountability, teamwork, productivity, and Bella’s Voice standards.
• Assist with employee onboarding, training, coaching, recognition, and performance feedback; monitor attendance, conduct, productivity, and policy compliance and communicate concerns to management.
• Oversee daily store operations, including opening and closing procedures, employee assignments, breaks and meal periods, customer service, cash handling, and general workflow.
• Support sales floor, merchandising, stocking, pricing, recovery, donation intake, processing, and production activities based on operational needs.
• Deliver exceptional customer and donor service, resolve concerns appropriately, and ensure interactions reflect Bella’s Voice’s mission and values.
• Maintain consistent operational standards, policies, procedures, and service expectations across locations while helping identify opportunities for improvement.
• Monitor workplace safety, loss prevention, cash controls, and compliance with established procedures; respond to and appropriately escalate safety, security, employee, or operational concerns.
• Partner with Store Leadership to support staffing needs, training initiatives, operational priorities, and effective communication between locations.
• Demonstrate flexibility in work location, schedule, assignments, and responsibilities based on organizational needs.

Availability & Hours

• Saturday and Sunday availability required.
• Holiday availability required.
• Ability to work 7:30 AM to 4:00 PM, 8:45 AM to 5:15 PM, and 10:45 AM to 7:15 PM required.

Required Qualifications

• High school diploma or equivalent required.
• Minimum two years’ retail or customer service experience required.
• One year of supervisory or team leadership experience required.
• Strong communication, leadership, and organizational skills.
• Ability to lift to 40 pounds.
• Ability to walk and stand for extended periods of time.

Preferred Qualifications

• Thrift store or resale retail experience.
• Knowledge of clothing brands, housewares, antiques, or collectibles.
• Experience supervising volunteers.
• Passion for animal welfare and community service.

Benefits

• Pay: $23.00 to $25.00 per hour (DOE)
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 20% Employee Discount
• Paid Training and Development