Client and Support Operations Analyst in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client and Support Operations Analyst based in the United States.
This role plays a key part in strengthening operational performance and client support within a fast-paced laboratory environment. You will transform operational and client data into actionable insights that improve workflow efficiency, reduce errors, and enhance service quality. The position sits at the intersection of analytics, client relations, and laboratory operations, ensuring smoother coordination across teams and partner sites. You will support proactive account management by identifying trends, risks, and opportunities before they impact service delivery. Working closely with cross-functional teams, you will help standardize processes and improve visibility across accessioning and order management workflows. This is an ideal role for someone who enjoys combining data analysis with operational problem-solving in a healthcare-driven environment where accuracy and reliability are critical.
- Analyze order, accession, and operational data to identify inefficiencies, reduce rework, and improve turnaround time across laboratory workflows.
- Monitor client and account trends to support proactive issue resolution and strengthen client relationship management.
- Develop reports, dashboards, and performance insights to improve visibility for leadership and operational teams.
- Support effective use of CRM systems such as Salesforce to enhance communication tracking, accountability, and follow-up consistency.
- Collaborate with client relations, accessioning, and laboratory operations teams to standardize processes and improve service quality.
- Assist in strengthening coordination with partner laboratories to improve sample handling, transfer processes, and cross-site efficiency.
- Contribute to continuous improvement initiatives aimed at enhancing operational performance, service reliability, and client satisfaction.
- Translate complex operational data into clear insights that support decision-making and performance management.
- Bachelor’s degree in biology, life sciences, healthcare, or a related field.
- 1+ years of experience in operations analysis, laboratory operations, healthcare services, client support, or a related analytical role.
- Experience analyzing data, identifying trends, and translating findings into actionable recommendations.
- Strong proficiency in Microsoft Excel and reporting/analytics tools.
- Familiarity with Salesforce or similar CRM platforms preferred.
- Strong communication skills, both written and verbal, with the ability to explain operational issues clearly and concisely.
- Solid problem-solving, analytical thinking, and organizational skills.
- Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
- Experience supporting process improvement or workflow optimization initiatives is a plus.
- Competitive hourly pay range of $28–$31, based on experience and qualifications
- Comprehensive medical, dental, and vision insurance (for eligible employees)
- Paid time off or flexible time off depending on employment classification
- 401(k) retirement savings plan
- Life insurance and short- and long-term disability coverage
- Tuition reimbursement and employee development support
- Employee stock purchase plan (for eligible employees)
- Opportunity to work in a mission-driven healthcare and life sciences environment
- Exposure to laboratory operations, data analytics, and cross-functional healthcare workflows.