Program Supervisor - Mental Health in Los Angeles, California at Chicanos Por La Causa

Calling all emerging mental health leaders!

Join our Wraparound team as our new mental health Program Supervisor!

**Should be bilingual Spanish/English speaking and have atleast 2,500 BBS hours accrued at time of applying**

SALARY AND BENEFITS: $79,000 - $82,381 Exempt DOE

• Flexible hybrid remote!
• Amanecer professional development stipend!
• Leadership Development and clinical supervision
• Generous Paid Holiday plus 1 floating personal holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

LOCATION:
Wraparound serves clients in both SPA 4 and SPA 6 as assigned:

• SPA 4 Office: 1200 Wilshire Blvd, Los Angeles
• SPA 6 Office: 3680 E Imperial Highway, Lynwood

SCHEDULE - Monday-Friday, plus on-call crisis response as scheduled

• Work from home, office/community weekly
• Telehealth and in-person appointments
• Travel out to meet with clients and community partners as needed
• Wraparound provides in-person crisis response as appropriate and is available to clients during clinic hours as scheduled
• Be part of the on-call rotation for after-hours crisis coverage based on schedule

ABOUT AMANECER at CHICANOS POR LA CAUSA
We empower low-income kids, adults, and domestic abuse survivors to overcome barriers and significant life challenges through community-responsive, comprehensive mental health, psychiatric, and case management services. In Spanish, Amanecer roughly translates to "New Beginning." We use that phrase to describe the meaningful differences our clients see in their lives after treatment. Since 1975, we have provided hundreds of thousands of New Beginnings.

ABOUT WRAPAROUND
Wraparound is part of Amanecer. We offer child-focused, family-centered mental health services based on strength and needs. There are 10 principals to our program: Family Voice and Choice, Team Based, Natural Supports, Collaboration, Community Based, Culturally Competent, Individualized Strength based, Persistence, and Outcome Based. Our team works with our Parent Partner, Child and Family Specialist, and Facilitator creating goals. Together we create strategies to support families and track progress.

WHAT MAKES YOU A GREAT PROGRAM SUPERVISOR FOR WRAPAROUND?

• You are AMFT, ACSW, or APCC and are further along in your hours. (Serious candidates should be over 2,500 hours atleast).
• You get it. You know what it means to work in the field and provide crisis response to vulnerable populations.
• You are ready to take your first step toward clinical leadership!
• You are trauma-informed and model those principles in your approach.
• You have a positive impact on your teammates, encouraging communication, accountability, and teamwork to give clients the best support possible.

HOW WILL YOU MAKE AN IMPACT?
As the Program Supervisor, you will provide day-to-day leadership and coordination of operational activities for the Wraparound team, ensuring compliance with contractual, regulatory, and organizational requirements. You will have the opportunity to be collaborative and develop your leadership capacity, working with the Wraparound Program Manager and other leaders to support operations, implementation of plans, recruitment and hiring processes, and to ensure contractual obligations and performance standards are consistently met. You will be directly responsible for the supervision, performance management, and professional development of your assigned team in Wraparound, contributing to the team culture of collaboration, ownership, compliance, and quality service delivery.

SUPERVISORY RESPONSIBILITIES
You will supervise 2+ staff, including non-exempt and at times exempt staff, which can include Parent Partners, Child Family Specialists and other team members. This includes directing the daily work activities, setting performance expectations, evaluating performance, providing coaching and corrective action, and partnering closely with the Wraparound Program Manager, Director and HR as needed. You will have the opportunity to provide meaningful input over hiring, discipline and performance management.

COMPETENCIES

• Operational Leadership
• Decision-Making & Independent Judgment
• Program Performance & Accountability
• Resource & Operational Coordination
• Regulatory Compliance, Documentation & Quality Assurance
• Team Development & Talent Management
• Cross-Functional Collaboration & Stakeholder Engagement
• Adaptability & Resilience
• Communication & Influence
• Cultural Responsiveness & Ethical Practice

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS
Program & Staff Management

• Provide regular supervision to direct reports, including performance evaluation, coaching, and implementation of performance improvement strategies as needed.
• Partner with Program Managers and Directors to assign and manage cases based on program objectives and operational demand.
• Assess and manage staff caseloads to support effective service delivery, working in partnership with the Intake Department to address program needs and resource allocation.
• Lead day-to-day staff management activities, including onboarding, supervision, coaching, and ongoing performance evaluation of direct reports, and support hiring, discipline, and performance management decisions in partnership with Program Managers, leadership, and HR.
• In collaboration with Program Director and Program Manager, contribute to program performance by supporting staff productivity and effective resource management.

Clinical Application & Crisis Response

• Review and support the referral process for psychiatric consultations to ensure clinical appropriateness, regulatory compliance, and continuity of care.
• Maintain a limited caseload, as appropriate, to support program operations, with primary responsibility focused on supervisory, administrative, and oversight functions.
• Assess and determine appropriate clinical responses to crisis situations, including selecting the appropriate mode of intervention (e.g. person or by phone), in accordance with the program’s requirements and clinical judgment.

Compliance, Documentation, & Quality Assurance

• Ensure staff are appropriately trained and maintain adherence to program fidelity requirements to support ongoing compliance with contractual expectations.
• Coordinate with the Clinical Training Manager to ensure staff receive appropriate training on procedures and documentation, maintaining alignment with program and regulatory requirements.
• Partner with Quality Assurance and program leadership to support the alignment of quality assurance and compliance activities with the Department of Mental Health (DMH) standards, policies, and procedures.
• Actively engage in required meetings and forums, including utilization reviews, quality assurance discussions, case conferences, and leadership meetings, to inform program operations and ensure compliance

Operational & Administrative Coordination

• Responsible for closing clinic, as required.
• As needed, step in to provide transportation to clients during shortages in coverage, pick up or transport supplies/donations/equipment in the community, and/or meet clients and partners in the community.
• Other duties as assigned by supervisor to meet programmatic, departmental and agency needs, including evolving dynamics and priorities.

MINIMUM QUALIFICATIONS
Education/Background

• Master’s degree in psychology, social work, marriage and family therapy, counseling, or related field required.
• Active ACSW/AMFT/APCC in good standing and near completion of hours.
• Must be in good standing with the CA Board of Behavioral Sciences.
• Bilingual skills (English/Spanish) required.
• This position requires the ability to travel locally/regionally in a reliable and timely manner, as needed to perform job duties.
• This position requires driving on behalf of the company, candidates must hold a valid driver's license, meet the company's motor vehicle record (MVR) standards, meet company's insurance eligibility, and comply with all state and federal driving requirements. Ongoing employment may be contingent upon maintaining an acceptable driving record.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).

Other Requirements

• Trained in Evidence Based Practices preferred.
• Knowledge of public mental health system (LACDMH preferred).
• Interest and commitment to working with multiethnic, multicultural, low-income populations.
• Emerging leadership and collaboration skills, with demonstrated ability to support a positive and effective team environment.
• Demonstrated interpersonal, written and verbal communication skills.
• Excellent documentation and clinical skills.
• Proven ability to follow up and meet deadlines independently.
• Commitment to trauma-informed, culturally responsive, client-centered care.
• Excellent initiative, flexibility, and stress-management in handling the demands of leadership, evolving priorities, and team dynamics.
• Demonstrated sound judgment in assessing risk, determining appropriate levels of intervention, and escalating concerns in a timely, ethical, and policy‑aligned manner to ensure client, staff, and organizational safety.

The choice is now. The impact is forever. Apply today!

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.