Senior Sales Manager, Professional Channel in San Ramon, California at Face Reality Skincare

About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

About the role

This Senior Sales Manager, Professional Channel role is responsible for overseeing day-to-day sales execution, team performance, account retention and expansion, new business acquisition, and pipeline management, while partnering closely with Marketing, Finance, Product, and Customer Success to deliver consistent execution, predictable growth, and an exceptional customer experience. Reporting directly to the VP of Sales, this leader manages a team of sales professionals—including Account Managers and Inside Sales Representatives within the Professional channel—focused on retaining and growing existing Acne Expert accounts and driving new customer acquisition through virtual selling, outbound prospecting, and consultative account management; the role operates primarily in a hybrid/inside sales environment, with periodic travel for customer meetings, events, and industry engagement

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Supervision Responsibilities / Leadership

Recruit, onboard, coach, and retain a high-performing team of Account Managers and Inside Sales RepresentativesEstablish clear expectations, performance standards, and accountability across the teamProvide ongoing coaching, feedback, and development to improve individual and team sales performanceFoster a positive, inclusive, and high-performance culture aligned with company valuesPromote strong collaboration across the sales team and cross-functional partnersPromote strong collaboration across the sales team and cross-functional partnersAct as a liaison between the sales organization and senior leadership, representing team needs and prioritiesManage and allocate sales team travel and expense budgets to ensure efficient use of resources

Sales Strategy & Execution

Develop and execute sales strategies to drive growth across the Professional channel, including retention and expansion of existing accounts and acquisition of new Acne Expert partnersIdentify market trends, customer insights, and competitive intelligence to inform strategic initiatives Balance near-term sales execution with longer-term initiatives that improve team performance, customer growth, and pipeline conversion

Revenue Leadership & Planning

Lead sales planning, performance management, and quota attainment across the team, including account coverage, pipeline oversight, and activity expectationsLead forecasting, pipeline management, KPI tracking, and performance reporting with a high degree of accuracyPartner with Finance and Sales Operations to support sales reporting, budgeting, and performance analysis

Customer & Account Leadership

Build and maintain strong relationships with key B2B customers through joint business planning and strategic account management Establish and manage activity, call, and customer engagement cadence standards across the team, including virtual and periodic in-person interactionsIdentify growth opportunities within existing accounts while ensuring appropriate follow-up on prospective, re-engagement, and underpenetrated accounts

Sales Enablement & Playbooks

Build, implement, and evolve sales playbooks across the team to support account management, pipeline progression, and new business conversionTrain and lead Account Managers and Inside Sales Representatives to execute consultative selling strategies, manage pipelines effectively, and deliver strong customer outcomesEnsure consistency in sales execution, CRM discipline, customer follow-up, and effective use of sales tools and processes

Product & Brand Leadership

Develop deep expertise in the Face Reality brand, portfolio, and strategic prioritiesCreate and deliver compelling brand and category stories that drive customer engagement, conversion, and downstream growth opportunitiesStay current on industry trends, customer needs, and competitive offerings

Cross-Functional Collaboration

Partner closely with Growth Marketing, Brand Marketing, Product Development, Acne Expert Success, Sales Ops and Customer Support teamsProvide customer and market insights to inform product development and sales enablement toolsEnsure alignment and execution of cross-functional initiatives that impact the customer journeyProvide strategic input to the Marketing team to ensure sales materials, pricing, and business solutions are clear, compelling, and commercially effective

QUALIFICATIONS

Bachelor's degree in business, marketing, or a related field. MBA is a plusEsthetician license is a plus10 - 12 years of sales experience, including leadership experience managing account management, inside sales, or hybrid sales teams. Proven experience leading B2B sales teams within the skincare, aesthetics, or beauty industry. Strong understanding of skincare products and industry trends. Demonstrated success leading teams that drive revenue growth through both customer retention/expansion and new business acquisition. Strong leadership, coaching, and performance management capabilities. Exceptional communication, negotiation, and relationship-building skills. Strategic thinker with the ability to execute in a fast-paced evolving environment. Proficiency with CRM systems (ZOHO preferred) and sales analytics tools

PHYSICAL REQUIREMENTS:

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions, provided such accommodations do not impose an undue hardship. The physical demands of this role include frequent sitting, standing, walking, lifting and carrying items under 25 lbs, pushing/pulling, extending/reaching, grasping objects, stooping/crouching and keyboarding. The position also requires constant driving, speaking, hearing to exchange information, and both near and far visual acuity. Twisting and other activities may occur occasionally. A detailed breakdown of physical demand frequency is available upon request.

Salary: $155k - $165 base plus bonus on team performance and full benefits package *Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.