IT Support Technician (f/m/d) in Brazil at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Support Technician (f/m/d) based in Brazil.
This role offers the opportunity to become a key contributor to a global IT support environment, ensuring employees have reliable and efficient technology experiences.
You will provide hands-on technical assistance, troubleshoot hardware and software issues, and support users across different locations.
The position combines end-user support, IT operations, and continuous improvement initiatives within a collaborative international environment.
You will help maintain secure and effective IT services while contributing to a seamless workplace experience.
The ideal candidate is customer-focused, technically curious, and comfortable working directly with users in an office-based setting.
This is a great opportunity for an IT professional who enjoys problem-solving, learning new technologies, and making a daily impact through technology support.
The IT Support Technician will be responsible for delivering high-quality technical support to employees, maintaining workplace technology, and ensuring smooth IT operations. The role requires strong troubleshooting abilities, attention to detail, and a service-oriented mindset.
- Provide first-line IT support and resolve common second-line technical issues, escalating complex incidents when necessary while meeting service-level expectations.
- Troubleshoot and support laptops running Windows and macOS, mobile devices, printers, peripherals, and meeting room technologies.
- Install, configure, maintain, and replace end-user equipment to ensure reliable workplace operations.
- Support employee onboarding and offboarding processes by preparing, configuring, and collecting IT equipment.
- Maintain IT asset records and assist with inventory management activities.
- Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, SharePoint, and OneDrive.
- Manage user access requests, permissions, and account-related tasks through identity and access management tools.
- Use IT Service Management (ITSM) platforms to document, prioritize, track, and resolve support requests.
- Contribute to improving the end-user experience through proactive troubleshooting and continuous improvement initiatives.
The ideal candidate should have previous experience in IT support, service desk, or desktop support roles, with the ability to troubleshoot technical issues across different systems and devices. Strong communication skills, customer focus, and willingness to continuously develop technical expertise are essential.
- Previous experience working in IT Support, Service Desk, or Desktop Support roles, preferably in multi-site or international environments.
- Strong troubleshooting knowledge across Windows and macOS operating systems.
- Experience supporting hardware devices, peripherals, and workplace technology solutions.
- Familiarity with Microsoft 365 services, including Outlook, Teams, SharePoint, and OneDrive.
- Experience working with IT Service Management (ITSM) tools, preferably Jira or similar platforms.
- Ability to manage support requests, prioritize tasks, and work effectively within defined service processes.
- Strong problem-solving skills with a proactive and user-focused approach.
- Good communication skills and ability to support employees with different levels of technical knowledge.
- Willingness to continuously learn and complete relevant technical training or certifications.
- Ability to work on-site from the office as required by business needs.
- Four-day Flexi-Week program with one lighter or fully disconnected day per week while maintaining full pay and annual holiday allowance.
- Hybrid working flexibility designed to support collaboration, trust, and autonomy.
- Monthly work expense contribution to support remote working costs.
- Home office furniture support to help create a comfortable workspace.
- Meal vouchers for lunch.
- Public transportation support for commuting to the office.
- Health and wellbeing initiatives.
- Access to learning and development opportunities through internal training programs.
- Peer-to-peer recognition initiatives.
- Inclusive and international work environment with opportunities for professional growth.