Technical Account Manager in at SupportNinja

Work Setup: On-site in Cluj, Romania

Employment Type: Full-time

What does a day in the life of a Technical Account Manager look like?

• Support high-touch/deep onboarding for a smaller group of top customers

• Emphasis: strategic/top-account technical ownership and customer engagement

• Understand the customer's business and how they use Pipedrive

• Deepen customer engagement, product adoption, and value

• Provide a high-touch/white-glove experience for strategic customers

• Help make Pipedrive more essential to the customer's business

What are the required qualifications of a Technical Account Manager?

• 3+ years in technical account management, or technical customer success or support with commercial targets
• Comfortable with high volume across many accounts
• Confident in commercial and retention conversations
• Reads usage data

Benefits:

• 21 days of annual leave credits

• Medical

• Remote Work Allowance (400 lei gross/month)

• Meal tickets (40 lei/working day)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/9JV-YXSPJ1ATTG8_7wfsb

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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