Patient Access Representative- Registration in Harrisburg, Pennsylvania at Hamilton Health Center Inc

A Patient Access Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations, collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients’ demographic and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representatives display strong customer service skills that ensure that patients and family members have the desired HHC Experience at all HHC practices and departments, hospitals, and outpatient surgery

departments.
ESSENTIAL FUNCTIONS:· Provide a warm greeting for all patients.· Guide patients through self-check-in kiosk technology or check in patients at the desk depending on patient preference.· Collect copayments and any other applicable payments at the point of service.· Confirm and/or update patient registration information at check-in.· Schedule follow-up appointments within the practice at checkout.· Schedule or connect patients to resources to schedule for ancillary services at checkout.· Help patients navigate the healthcare system by providing clear and understandable instructions.· Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.· Understand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the HHC Experience.· Promote MyChart patient portal and assist patients in registration when applicable.· Assist patients in education of financial responsibility and connect them to advocacy resources as needed.· Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.· Offer sliding fee one-time self-declaration for patients that present with no insurance and/or screen for sliding fee enrollment eligibility and offer Family Planning program for eligiblepatients.· Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.· Assist with administrative duties in the office including, but not limited to, scanning of documentation during system downtime processes.· Performs in accordance with system-wide competencies/behaviors.· Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:· Commitment and demonstration of excellent internal and external customer service.· Attention to detail, ability to lead and follow processes and procedures from beginning to end.· Ability to motivate and work collaboratively with staff throughout the agency to effect change.· Strong analytical and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.· Ability to utilize data to inform the decision-making process.· Excellent verbal communication skills. Able to communicate information in an organized and clear manner.· Able to demonstrate behaviors that represent the Hamilton’s Workplace Values.· Able to maintain and demonstrate strict confidentiality of all information.· Commitment to reflect quality assurance and risk management in daily tasks.· Has computer skills and ability to learn/operate software programs.· Maintains professional appearance and demonstrates professional attitude at all times.· Ability to work flexible schedules and maintain punctual attendance.· Able to work under pressure, remain calm, prioritize, and meet deadlines.· Ability to relate to diverse communities.· Ability to work as part of an interdependent team.· Ability to remain open and non-judgmental towards colleagues and customers. MINIMUM EDUCATION & EXPERIENCE· Completion of high school graduate or equivalent is required.· Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.· Two years of experience in a medical, billing, fiscal, or customer service function is preferred.· Knowledge of medical terminology is preferred.· Prior experience with Intergy, Epic, or other health records systems is preferred.
OTHER REQUIREMENTSReliable transportation to travel throughout the service area.
EQUAL OPPORTUNITY EMPLOYER:Hamilton Health Clinic is an equal opportunity employer. We are committed to providing an inclusive and diverse work environment where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected status. All employment decisions are based on qualifications, merit, and business needs.
LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with co-workers, internal and external customers, and outside contractors and vendors.
MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING SKILLSAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS/MOTOR COORDINATIONRequires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 15 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment. May require sitting or standing for long periods of time. WORK ENVIRONMENTExposure to routine medical office/health clinic conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.