Senior Vice President of Client Relationships in Nashville, Tennessee at Tax Management Assoc

Location: Charlotte, Nashville, or Indianapolis (Hybrid)

Reports To: Chief Executive Officer (CEO)

Division: Project Management Division

FLSA Status: Exempt

Travel Required: 30-40%

As Tax Management Associates, Inc. (TMA) continues to expand its reach and service offerings, the Senior Vice President of Client Relationships plays a pivotal role in driving the firm's strategic evolution. Positioned at the intersection of client leadership, operational excellence, and long-term business development, this executive role is foundational to ensure sustained organizational growth, client retention, and institutional stability in an increasingly competitive landscape.

Job Summary

The Senior Vice President (SVP) of Client Relationships will provide executive leadership, strategic direction, and accountability for all client project relationships, engagement lifecycles, and account management operations across TMA's Project Management Division. This role is responsible for ensuring the successful execution of all client engagements and fulfillment of contractual commitments, strengthening client satisfaction and retention, supporting successful contract renewals, and proactively identifying opportunities for additional services and account growth.

The SVP of Client Relationships will take direct personal ownership for the successful management, strategic guidance, and executive oversight of key client relationships and high-value engagement lifecycles. Working closely with the Executive Officers, the SVP ensures that client expectations are met, contractual fulfillment obligations are exceeded, and strategic growth targets are achieved.

The SVP of Client Relationships is responsible for leading, developing, and holding accountable the Client Partner team, who serve as primary relationship, billing, and project liaisons for TMA's clients. The SVP will establish rigorous operating standards, key performance indicators (KPIs), and governance frameworks to measure client account health, billing accuracy, issue resolution, and client retention across all engagements.

The SVP of Client Relationships will champion a client-focused culture across the organization, empowering the Project Management Division to take ownership of the client service experience and to coordinate effectively across all service lines. A core mandate is to build a high-performing Client Partner team that anticipates client needs, resolves issues, protects existing relationships, and identifies opportunities to deliver additional value. Specifically, the SVP of Client Relationships is accountable for:

1. Organizational Structure & Team Leadership: Directing and maintaining an effective organizational structure for the Client Partner team, establishing clear roles, account coverage models, performance metrics, and professional development plans to maximize client satisfaction and retention.
2. Full Lifecycle Account & Project Alignment: Overseeing the complete client-facing lifecycle for all assigned engagements, from post-sale onboarding and project execution through milestone tracking, ongoing communication, contract completion, issue resolution, renewal readiness, and transition to additional service lines.
3. Contract Governance, Financials & Billing Administration: Establishing and enforcing standardized processes to track contractual commitments, project milestones, deliverable acceptance, billing schedules, invoice accuracy, and emerging financial concerns; driving timely coordination and resolution with the appropriate teams.

1. Executive Escalation & Problem Solving: Serving as the senior escalation and resolution leader for all significant client service concerns, project relationship risks, and unresolved commitments; directing coordinated action and keeping clients informed through resolution.

Key Responsibilities

• Team Leadership & Client Partners
  • Direct, coach, and mentor the Client Partner team managing daily client engagements, setting clear expectations for client engagement, project coordination, milestone tracking, financial governance, and timely and operational issue resolution.
  • Establish and enforce consistent operating guidelines, performance standards, and best practices for all Client Partners covering client communications, project status, contractual commitments, renewal tracking, and service quality.
  • Provide executive-level direction and decisive problem resolution when Client Partners encounter complex client concerns, project delays, scope questions, service failures, or critical escalations.

Why Choose TMA?

For more than 45 years, Tax Management Associates, Inc. (TMA) has been a trusted partner to state and local governments, offering expert property tax consulting and audit services. With a reputation for excellence, TMA has built strong relationships with clients by providing innovative, reliable solutions. Learn more at www.TMA1.com.

As a member of the TMA team, you will be joining an organization that is rooted in experience, integrity, and growth. You’ll work alongside a seasoned team, including former tax assessors and long-standing TMA professionals who have advanced within the company. This is a great opportunity to leverage your expertise while learning from the best in the field. As a member of our team, you’ll enjoy:

• Eleven paid holidays per year
• Generous Paid Time Off (18 days/year to start); accrual increases with years of service
• Traditional and Roth 401(k) plans with discretionary company match
• Financial wellness plan with unlimited access to Certified Financial Planners™
• Medical insurance for employee and family (65% employer paid)
• Dental insurance for employee and family (65% employer paid; includes orthodontia)
• Vision insurance for employee and family
• Group term life insurance (100% employer paid)
• Long-term disability insurance (100% employer paid)
• Short-term disability insurance
• Voluntary life insurance (for employee, spouse, and children)
• Pre-paid Legal plan
• Credit monitoring and identity theft protection plan
• Supplemental insurance options
• Employee Assistance Program

Tax Management Associates (TMA) is a proud supporter of our U.S. military, veterans, and their families. We are members of the Employer Support of the Guard and Reserve (ESGR) and the Wounded Warriors Project’s Warriors To Work program. Veterans are strongly encouraged to apply.

Tax Management Associates (TMA) is an equal opportunity employer committed to an inclusive workplace and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.