Assistente de Suporte in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistente de Suporte based in Brazil.

This role offers the opportunity to support customers through high-quality service while helping them solve technical questions and challenges.
You will be part of a remote customer support environment focused on delivering efficient, empathetic, and reliable assistance.
The position requires strong communication skills, organization, and the ability to manage multiple customer interactions simultaneously.
You will contribute directly to customer satisfaction by providing guidance, troubleshooting support, and clear solutions.
The ideal candidate is passionate about technology, enjoys helping people, and is motivated by continuous learning.
This is an opportunity to grow within a collaborative environment where customer experience and innovation are highly valued.

The Assistente de Suporte will be responsible for providing first-level customer support, ensuring effective communication and timely resolution of requests through digital service channels.

• Provide customer assistance through chat and email ticket systems, addressing questions and technical issues related to products and services.
• Understand customer needs, investigate reported problems, and provide clear guidance and solutions.
• Deliver a positive customer experience through empathetic, professional, and structured communication.
• Manage multiple customer interactions simultaneously while maintaining quality and efficiency.
• Follow support processes, document interactions, and ensure proper execution of daily activities.
• Collaborate with internal teams when necessary to escalate and resolve more complex requests.
• Continuously develop technical knowledge and customer service skills to improve support quality.

The ideal candidate should have customer service experience, strong communication abilities, and an interest in technology and digital solutions.

• Previous experience in customer service, especially through chat-based support channels.
• Strong written and verbal communication skills.
• Empathy and a customer-focused mindset.
• Interest or familiarity with technology and online services.
• Ability to handle multiple tasks simultaneously and work effectively under pressure.
• Organization, attention to detail, and strong execution skills.
• Willingness and motivation to learn new tools, processes, and technical concepts.
• Ability to work independently in a remote environment.

• 100% remote work model.
• Monthly home office allowance of R$180.00.
• Additional support to purchase home office equipment.
• Meal or food allowance of R$44.55 per working day.
• Health and dental insurance with no employee copayment.
• Wellness program with access to fitness and telemedicine services.
• Pet health plan partnership.
• Educational platform with access to undergraduate programs, postgraduate courses, language courses, and other learning opportunities through partner institutions.
• Life insurance.
• Free website hosting services.
• Inclusive workplace environment with opportunities available for candidates with disabilities (PCD).