Patient Care Coordinator/Receptionist in Richmond, Virginia at Richmond Dentures And Implants PLLC

Job Title: Dental Front Desk Coordinator / Dental Receptionist
Position Summary
The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities
Patient Experience & Communication

• Greet patients warmly upon arrival and assist with check-in and check-out
  
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
  
• Communicate appointment details, office policies, and general visit flow
  
• Support a positive and calm environment for patients throughout their visit
  

Scheduling & Office Flow

• Schedule, confirm, reschedule, and follow up on patient appointments
  
• Maintain an organized and optimized schedule to support provider productivity
  
• Coordinate recall, follow-ups, and unscheduled treatment appointments
  
• Assist with daily office flow and communication between front and clinical teams
  

Administrative & Records Support

• Maintain accurate patient records and documentation in the practice management system
  
• Ensure patient forms and information are completed and up to date
  
• Support general administrative tasks including data entry, filing, scanning, and correspondence
  
• Maintain a clean, organized, and professional front desk and reception area
  

Monday-Friday 8am-5pm

$19 - $21 an hour

Required Skills & Qualifications

• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers, scheduling software, and basic office technology
• Professional appearance and demeanor