Duty Manager in Edinburgh, Scotland at Lost Shore Surf Resort

About Lost Shore Surf Resort

Lost Shore is bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

About the role

The Duty Manager is responsible for delivering a world class visitor experience at the Resort, including role modelling the right behaviours, taking the lead in incidents, resolving issues and maintaining our standards with regards to cleanliness and customer service.

This role is 32 hours per week, however we will consider up to 40 hours a week for the right candidate.

What you'll do

• Delivering the day to day visitor experience at the Lost Shore Surf Resort (LSSR), Edinburgh.
• Work with the Estates Director to ensure adherence to feedback and communication, support effective communication across the Resort, promptly resolve issues, and maintain compliance with People Policies and Procedures.
• Ensure that the LSSR Site Team maintained legal compliance, adhering to multiple licences and permits, represented brand values, led incident management, and kept accurate records of all major and minor incidents.

Qualifications

• Demonstrates high energy levels and determination to achieve excellence while maintaining a customer-centred approach and refusing to accept second best.
• Combines a sense of fun with a deep affinity for the main products and experiences, while being ethically minded and committed to social and environmental responsibilities.
• Maintains a calm demeanour under pressure, effectively handling complaints and emergencies, and consistently displays a strong work ethic, always ready to roll up their sleeves and get involved.
• Experience of working with Microsoft Office and the ability to pick up new IT systems quickly is essential.

As a Duty Manager, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.