Radio Communications Technician in Wilmington, Massachusetts at Action Ambulance Service Inc

Radio Communications Technician — Programming & Repair

Action Ambulance | Home Base: Wilmington, MA
Coverage Area: Central New Hampshire through Western Massachusetts

Action Ambulance is seeking a skilled, hands-on Radio Communications Technician proficient with Kenwood, Motorola, and Icom equipment. This position supports reliable EMS communications through radio programming, code plug development, troubleshooting, repair, and provider training materials.

Responsibilities

• Develop, maintain, and document radio code plugs and programming templates.
• Program and configure portable and mobile radios, including channels, zones, scan lists, and operating settings.
• Ensure all radios are identically programmed, with consistent channel names, zones, scan lists, and operating settings, where equipment capabilities and operational requirements allow.
• Diagnose and resolve radio, antenna, power, audio, and connectivity problems.
• Repair or replace defective components and coordinate outside service when needed.
• Test equipment after programming or repair to confirm proper operation.
• Maintain accurate equipment inventories, programming backups, and service records.
• Develop clear training documents and quick-reference guides for EMS providers covering radio operation, channel selection, emergency features, and basic troubleshooting.
• Travel between company locations to provide technical support and preventive maintenance.

Qualifications

• Demonstrated proficiency programming and servicing Kenwood, Motorola, and Icom radios.
• Experience developing code plugs and using manufacturer programming software and cables.
• Strong troubleshooting and repair skills with portable and mobile radio equipment.
• Ability to use appropriate diagnostic tools and confirm equipment performance.
• Strong organizational, documentation, and communication skills.
• Ability to work independently and explain radio functions to EMS providers.
• Valid driver’s license and ability to travel throughout the coverage area.
• EMS or public safety communications experience preferred.

Location & Travel

The position’s home base is Wilmington, MA, with travel required throughout Central New Hampshire and Western Massachusetts. Company vehicles are available and/or fuel compensation is provided for approved work-related travel.