Service Technician in at EKK Eagle America Inc

Job Title: Service Technician

Location: Remote

Reports to: General Manager

Job Status: Exempt

Job Summary:

Service Technicians work from a home office and travel to vessel locations to perform maintenance on stern tube seals. As technical knowledge increases, the incumbent will also provide customer service and technical support within their assigned territory.

Essential Duties and Responsibilities:

Inspect, evaluate, overhaul, and test stern tube and rudder stock seals in accordance with technical standards.

Develop and maintain customer satisfaction through strong technical expertise, professional service, and a positive work ethic.

Provide customer service and technical support within the assigned geographic area as experience and technical knowledge increase.

Qualifications:

• Successfully complete the KEMEL USA stateside on-the-job training program within six months of hire.
• Valid Driver’s License required.
• Ability to obtain and maintain a TWIC card and Passport (company reimbursed).
• Ability to travel extensively, including approximately 60-70 overnight trips annually.
• Ability to climb ladders, work from scaffolding, and perform duties in shipyards and vessel engine rooms.
• Ability to lift up to 70 pounds.

Key Competencies:

• Customer focus and service orientation.
• Positive and professional attitude.
• Strong work ethic.
• Teamwork and collaboration.
• Independent decision-making and self-management.
• Safety awareness and commitment.
• Critical thinking and problem-solving.
• Written and verbal communication skills.

Knowledge, Skills & Abilities:

• Knowledge of stern tube and rudder stock seal inspection, maintenance, overhaul, and testing procedures.
• Familiarity with precision measurement tools.
• Proficiency with common hand tools.
• Basic machine shop repair skills.
• Ability to work safely in industrial and marine environments.
• Ability to work effectively both independently and as part of a team.
• Strong technical communication skills, both written and verbal.
• Ability to read and interpret technical drawings and specifications.
• Ability to follow detailed procedures and technical standards.