Key Account Coordinator - Custom Shop & Preferred Promo Channel in Katy, Texas at Corporate Support & Fulfillment LLC

Who We Are…

RTIC Outdoors is an outdoor lifestyle brand made for any adventure. We believe that there’s always time for great friends and great outdoor moments–with great gear you can count on. That’s why we engineer high-quality products, like coolers, drinkware, and outdoor gear, that are overbuilt, not overpriced. We push the boundaries of Direct-to-Consumer innovation and work with retailers to offer durable, premium products at the right price. As a leader in quality and value, RTIC Outdoors has become a top choice for outdoor enthusiasts and everyday adventurers alike. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you!

The Key Account Coordinator serves as the dedicated liaison for RTIC’s Custom Shop and Preferred Promo Channel clients, ensuring exceptional service, accuracy, and responsiveness across all touchpoints. This role blends account coordination and customer service, focused on managing key promotional partners, supporting Custom Shop orders, and maintaining proactive follow-up on open quotes and pending payments.

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and brings a relationship-driven mindset to every interaction.

Primary Responsibilities

1. Preferred Promo Channel (1st Priority)

• Serve as the primary point of contact for assigned promo distributors and key accounts.

• Manage incoming orders, quote requests, and product inquiries for promotional partners.

• Track order progress through fulfillment and proactively communicate updates to partners.

• Maintain an expert-level understanding of the RTIC product catalog, branding capabilities, and promo channel policies.

2. RTIC Custom Shop (2nd Priority)

• Support Custom Shop customers through the quote-to-order process with an emphasis on accuracy and personalized service.

• Partner with the sales and design teams to ensure seamless transitions between quoting, production, and delivery.

• Identify opportunities to upsell or cross-sell based on customer needs and product fit.

• Maintain detailed CRM records for all interactions and opportunities.

• Redirect Promo customers to use Promo email address

3. Payment & Quote Follow-Up (Ongoing)

• Review and follow up on open quotes and unpaid invoices to ensure timely completion and accuracy.

• Collaborate with finance and operations to resolve discrepancies and confirm order readiness.

• Provide updates and escalation support to management for key accounts or high-value transactions.

Key Skills & Competencies

• Exceptional communication and organizational skills with attention to detail.

• Ability to manage multiple priorities while maintaining high-quality standards.

• Proactive problem-solving and a customer-first mindset.

• Proficiency in CRM systems, email communication, and Microsoft/Google Suites.

• Strong sense of ownership and accountability for client satisfaction and retention.

Qualifications

• High School Diploma or equivalent

• 2+ years of customer service or account coordination experience, ideally within a promotional products, manufacturing, or e-commerce environment.

• Proven ability to manage client relationships and navigate high-volume workloads.

• Experience supporting both B2B and B2C customers preferred.

Performance Metrics

• Quote-to-order conversion rate

• Response time and customer satisfaction scores

• Order accuracy and on-time delivery

• Account retention and re-order activity

What We Offer…

• Hybrid work-from-home flexibility after an initial training period

• Employee discounts

• Health benefits include: medical, dental, vision, and mental health

• Disability insurance

• Life insurance

• Paid parental leave

• Tuition and professional development assistance

• Paid holidays

• PTO

• 401(k) with a company match and immediate vesting!

We have built a great business and are in the process of building a great company. RTIC Outdoors, LLC embraces diversity in our workforce and is committed to providing an environment of mutual respect. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. It’s not just about compliance, it’s about who you are and who you want to be.