Helpdesk Engineer 2 in Niles, Illinois at Prescient Solutions
Salary: $65000 - $70000Industry: Internet / E-CommerceEmployment Type: Full-Time
Prescient Solutions
Niles, Illinois, 60714, United States
Posted on
Explore Related Opportunities
Computer Support Specialists jobs near me in IllinoisJobs near me in IllinoisComputer Support Specialists jobs
Job Description
Helpdesk Engineer 2
- Location N/A, Niles, IL, 60714, United States
- Base Pay $65,000.00 - $70,000.00 / Year
- Minimum Experience 5 Years
Contact information
- Name Gemma Goffinet
- Email ggoffinet@prescientsolutions.com
Description
HELPDESK ENGINEER 2
Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient was a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!
We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:
- Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
- Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
- Join our elite Professional Services team; and
- Implement Prescient Solutions' best practices.
***Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.***
Helpdesk Engineer 2 Essential Duties and Responsibilities
- Supports operational and technical functions at multiple client accounts;
- Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
- Prepares operational and technical documentation; and
- Performs other duties and assists with special projects as needed.
Requirements
- At least five years of IT related customer service experience in a helpdesk or call center setting;
- Solid understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
- Strong technical writing skills; and
- Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Summary
Grow your IT career with Prescient Solutions - watch the video to learn more.
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Niles, Illinois, 60714, United States
Frequently asked questions about this position
Similar Jobs In Niles, Illinois
Hot Job
D365 Support Analyst (2681)
Carl Buddig & Company
Tinley Park, Illinois
Service Technician
NSK America Corp
Hoffman Estates, Illinois
Lab/QA Tech 2nd Shift
Legacy Foods MFG LLC
Elk Grove Village, Illinois
Microsoft Security Engineer-Client Consulting
Cyclotron, Inc.
Chicago, Illinois
New
Service Desk Analyst
Daniels Health
Chicago, Illinois
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.