Bilingual Scheduling Specialist Associate in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Scheduling Specialist Associate in United States.
This is a great opportunity for a bilingual customer service professional who is passionate about supporting patients and improving healthcare experiences. In this fully remote role, you will help coordinate scheduling and pre-registration activities for diagnostic services while ensuring accuracy, efficiency, and compassionate support. You’ll work in a fast-paced healthcare environment that values collaboration, innovation, and continuous improvement. The role combines administrative coordination, patient communication, insurance verification, and financial counseling responsibilities, making it ideal for individuals who enjoy multitasking and problem-solving. You will play a key role in helping patients navigate important healthcare processes while contributing to operational excellence. This position offers career development opportunities, professional certification support, and the flexibility of remote work within a supportive, people-first culture.
- Schedule and pre-register patients for diagnostic procedures based on physician orders and organizational guidelines.
- Verify and update patient demographic, insurance, and medical record information to ensure accuracy and patient safety.
- Provide clear patient instructions and deliver high-quality bilingual customer support in both Spanish and English.
- Support insurance verification, pre-authorization processes, and financial counseling activities when applicable.
- Assist with point-of-service collections and explain payment responsibilities professionally and empathetically.
- Maintain compliance with healthcare regulations, organizational policies, and operational procedures.
- Utilize multiple systems and dual-screen workflows to manage scheduling tasks efficiently and accurately.
- Collaborate with internal teams and adapt to evolving technologies, processes, and patient service initiatives.
- High school diploma, GED, or equivalent experience required.
- Fluency in both Spanish and English is required for this bilingual role.
- 1–3 years of professional work experience, preferably in healthcare, patient access, scheduling, or customer service environments.
- Experience working with insurance companies, pre-authorizations, or healthcare revenue cycle processes is preferred.
- Strong customer service, communication, and interpersonal skills with a patient-focused mindset.
- Ability to multitask, prioritize tasks, and work independently in a remote environment.
- Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Typing proficiency of at least 35 WPM and experience using multiple computer systems and dual monitors.
- Strong critical thinking, attention to detail, and organizational skills.
- Willingness to obtain Certified Revenue Cycle Representative (CRCR) certification within 9 months of hire.
- Openness to innovation and the use of AI-driven tools to improve operational workflows and patient experiences.
- Availability to travel onsite occasionally as business needs require.
- Competitive hourly pay ranging from $15.75 to $20.90 based on experience and qualifications.
- Fully remote work opportunity with nationwide flexibility.
- Comprehensive healthcare, retirement, paid time off, and wellbeing benefits package.
- Professional development support, including certification opportunities and tuition reimbursement.
- Incentive and recognition programs that reward performance and contributions.
- Collaborative, people-first culture focused on growth, innovation, and work-life flexibility.
- Opportunity to work with an award-winning healthcare revenue cycle organization.
- Career advancement opportunities within a rapidly growing and supportive environment.