Insurance Account Manager, Commercial - Amarillo, TX or Remote in Amarillo, Texas at Texan Insurance

Prefer a candidate in Amarillo, Texas, but will consider a Remote Position for a highly qualified candidate.

About Artemis Insurance

Artemis Insurance is a trusted provider of personalized insurance solutions for individuals and businesses. With decades of industry experience, we specialize in home, auto, life, and commercial coverage designed to protect what matters most.

Our culture is built on integrity, collaboration, and a commitment to exceptional service. We believe our people are our greatest strength, and we invest in our employees’ growth, development, and long-term success at every stage of their careers.

At Artemis Insurance, you will join a team that values relationships, innovation, and making a meaningful difference for the clients and communities we serve.

Who Thrives at Artemis Insurance

At Artemis Insurance, we value individuals who take pride in their work and are committed to delivering excellent service to our clients and teammates. Our team members approach their responsibilities with professionalism, integrity, and a strong sense of accountability.

People who thrive here are collaborative, dependable, and motivated to contribute to a positive and supportive team environment. They are open to learning, adaptable to change, and committed to continuous improvement as both professionals and team members.

Application Requirement

To be considered for this role, please take a moment to complete the Culture Index Assessment by clicking the link below or copying it into your browser. This brief assessment takes no more than 5 minutes to complete and is a critical part of our hiring process.

Link: https://go.cultureindex.com/p/ohuE7Q8wj6vi9lRLYw

The Culture Index helps us better understand your work style, strengths, and preferences, ensuring a strong alignment between your skills and the requirements of the position. It also allows us to create a more inclusive and effective workplace by matching candidates to roles where they can thrive.

Please note: Applications without a complete Culture Index Assessment will not be reviewed or moved forward in the hiring process. We appreciate your attention to this important step and look forward to learning more about you!

About the Role

The Commercial Account Manager is responsible for servicing and retaining a commercial lines book of business while supporting producers and clients throughout the policy lifecycle. This role serves as a primary client contact and is responsible for renewal management, coverage analysis, policy servicing, and identifying opportunities to strengthen client relationships through account rounding and coverage enhancement discussions. The ideal candidate demonstrates strong commercial insurance knowledge, excellent client service skills, and the ability to manage multiple accounts in a fast-paced environment.

What Success Looks Like in This Role

Builds and maintains strong client relationships through responsive communication, professional service, and proactive account management.Effectively manages the commercial renewal process, ensuring accuracy, timely completion, and appropriate coverage recommendations.Identifies coverage gaps, risk exposures, and opportunities for account rounding or coverage enhancements that support client retention and growth.Maintains organized and accurate documentation, policy records, and workflow activity in accordance with agency and carrier standards.Collaborates effectively with producers, carriers, underwriters, and internal team members to deliver positive client outcomes and support business objectives.Demonstrates strong commercial insurance knowledge and sound judgment when addressing client needs, market conditions, and service-related challenges.Consistently provides a high level of professionalism, accountability, and customer service while managing multiple priorities in a fast-paced environment.Contributes to overall agency retention, operational efficiency, and client satisfaction goals.

Essential Duties and Responsibilities

Serve as a primary point of contact for commercial clients, responding to service requests, policy questions, and coverage needs in a timely and professional manner.Manage the renewal lifecycle, including exposure review, carrier marketing coordination, quote review, and binding activities.Build and maintain strong client relationships through proactive communication, annual coverage reviews, and ongoing account management.Identify coverage gaps, risk exposures, and opportunities for account rounding, cross-selling, and coverage enhancements during client interactions and renewal discussions.Partner with producers, carriers, and internal team members to negotiate coverage terms and support retention and growth objectives.Prepare and process policy transactions, including applications, endorsements, certificates, audits, cancellations, reinstatements, invoicing, and other servicing activities in accordance with agency and carrier guidelines.Review policies and renewal information for accuracy, completeness, and compliance with carrier underwriting requirements.Maintain accurate and organized client records, documentation, and activity tracking within agency management systems.Research and resolve client service issues, billing concerns, and coverage questions while providing professional and solution-oriented support.Maintain working knowledge of commercial insurance products, carrier guidelines, market trends, and underwriting practices.Support agency retention, client experience, and operational goals through collaboration, responsiveness, and consistent service delivery.

This description is not intended to be an exhaustive list of duties and responsibilities. Employees may be assigned additional responsibilities as needed to support business operations.

Skills and Attributes

Client Relationship Management & Communication

Strong interpersonal and relationship-building skills with the ability to establish trust and maintain long-term client partnerships.Professional verbal and written communication skills with the ability to explain complex coverage concepts clearly and effectively.Ability to manage sensitive client interactions with professionalism, responsiveness, and sound judgment.

Commercial Insurance Knowledge

Working knowledge of commercial insurance products, coverages, carrier markets, and underwriting practices.Ability to analyze policies, identify coverage gaps, and recommend appropriate solutions based on client exposures and operational needs.Familiarity with agency management systems, carrier portals, Microsoft Office Suite, and related insurance technology platforms.

Account Management & Problem Solving

Strong analytical and critical thinking skills with the ability to evaluate risk exposures and resolve complex service issues.Ability to prioritize competing deadlines, manage multiple accounts, and maintain accuracy in a fast-paced environment.Detail-oriented with strong documentation, policy review, and workflow management capabilities.

Consultative Sales & Relationship Growth

Ability to identify opportunities for account rounding, cross-selling, coverage enhancements, and referral generation through ongoing client interactions.Collaborative approach to supporting retention, client satisfaction, and overall account growth objectives.Confidence working with producers and carriers to support renewal strategy and coverage negotiations.

Professionalism & Collaboration

Demonstrates professionalism, integrity, discretion, and accountability in all client and business interactions.Ability to work effectively with producers, underwriters, carriers, and internal teams in a collaborative environment.Adaptable and solution-oriented with the ability to respond effectively to changing client needs and market conditions.

Education

Bachelor’s degree in Business, Risk Management, Insurance, or a related field preferred.Equivalent combination of education and relevant commercial insurance experience will be considered.

Experience

Minimum of two years of Commercial Lines insurance experience required.Experience managing commercial client accounts, renewals, policy servicing, and carrier interactions preferred.Working knowledge of commercial rating platforms, agency management systems (e.g., Applied Epic, EZLynx, AMS360), carrier portals, Microsoft Office Suite, and related insurance technology platforms

Certificates, Licenses, and/or Specialized Requirements

Active Property and Casualty insurance license required; Texas license preferred.Ability to obtain and maintain additional state licenses as required.Professional insurance designations (CISR, CIC, CRM, or similar) are a plus.

What We Offer

At Artemis Insurance, we believe our people are our greatest asset. We are committed to supporting our team members both professionally and personally.

Competitive CompensationA competitive salary and benefits package designed to recognize your experience, performance, and contributions.

Comprehensive BenefitsMedical, dental, and vision coverage, along with additional benefit options to support your health and well-being.

Retirement Planning401(k) with company contributions up to 4% to help you plan for the future and immediate vesting.

Paid Time OffGenerous PTO and 12 paid holidays so you can recharge and maintain a healthy work-life balance.

Professional DevelopmentAccess to our In-house Corporate Trainer, personalized development opportunities, and internal career growth pathways.

Collaborative CultureA supportive and team-oriented environment where your ideas and contributions are valued.

Community Engagement16 hours of additional paid volunteer time annually, plus company-sponsored community initiatives and events.

Physical Requirements

This role may require sitting for extended periods, working at a computer, and occasionally lifting or moving items up to 10 pounds.

Work Environment and Schedule

This position may operate in an in-office, hybrid, or fully remote environment depending on the role, department, and business needs. Standard business hours at Artemis Insurance are typically Monday through Friday; however, schedules may vary by department, office location, or operational requirements. Specific work arrangements, schedules, and location expectations will be discussed during the interview process.

Equal Opportunity Employer

Artemis Insurance is an equal opportunity employer and is committed to creating an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Work Authorization

Applicants must be legally authorized to work in the United States. Artemis Insurance does not currently sponsor employment visas.Ready to Join Our Team?

If you are interested in building your career with Artemis Insurance, we encourage you to apply today. As part of our hiring process, applicants must complete the Culture Index Assessment listed above. We look forward to learning more about you and how you can contribute to our growing team.