Senior Group Manager, Customer Success in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Group Manager, Customer Success in United States.

This leadership role is focused on driving customer success excellence across a high-impact, fast-growing organization dedicated to transforming access to mental health care. You will lead and develop a team of Customer Success Managers responsible for ensuring client satisfaction, retention, and measurable value realization across employer-sponsored health programs. Acting as both a strategic leader and operational driver, you will oversee performance management, revenue forecasting, and risk mitigation across your portfolio. The role requires strong executive presence, the ability to manage complex stakeholder relationships, and a passion for delivering outcomes in a mission-driven environment. You will collaborate cross-functionally with clinical, product, analytics, and partnership teams to ensure the voice of the customer shapes broader business strategy. This is a high-visibility leadership position where your impact directly influences customer outcomes, business growth, and care delivery effectiveness.

• Lead, hire, coach, and develop a high-performing Customer Success team, ensuring consistent execution across customer segments and tiers.
• Drive accountability for key KPIs including retention, renewal rates, customer satisfaction, and net revenue expansion.
• Partner with senior leadership to optimize operational processes, enhance enablement programs, and improve team performance.
• Oversee revenue forecasting, identify risks, and implement strategies to protect and grow customer value across assigned accounts.
• Manage executive-level client relationships and support high-priority escalations involving clinical, operational, or contractual issues.
• Provide consolidated reporting on team and portfolio performance, identifying trends, risks, and opportunities for improvement.
• Collaborate cross-functionally with clinical, product, analytics, marketing, and partnership teams to ensure customer insights inform strategic decisions.
• Represent the Customer Success function in strategic reviews, finalist meetings, and cross-functional business planning discussions.

• 10+ years of experience in high-growth, fast-paced environments, with at least 5+ years in people management roles.
• Proven experience leading Customer Success or similar client-facing, revenue-impacting teams.
• Background in employer-sponsored health benefits, healthcare services, or related industries strongly required.
• Strong ability to manage multiple initiatives, prioritize effectively, and drive operational excellence.
• Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels, including senior executives.
• Experience using CRM and analytics tools such as Salesforce and Tableau; Gainsight experience is a plus.
• Strong strategic thinking and problem-solving skills with a data-driven approach to decision-making.
• Passion for improving healthcare outcomes and contributing to mission-driven work.
• Highly organized, adaptable, and comfortable operating in ambiguous, evolving environments.

• Competitive base salary range of $134,000–$184,000 annually, with potential for discretionary bonuses.
• Comprehensive healthcare coverage including medical, dental, vision, life, and disability insurance.
• Equity opportunities through restricted stock units (RSUs).
• Flexible paid time off including vacation, sick leave, and company holidays.
• Paid parental leave and family support benefits.
• 401(k) plan with up to 3% employer matching.
• Monthly tech allowance and additional well-being perks.
• Access to mental health support services, coaching, and therapy resources.
• Inclusive, mission-driven culture focused on impact, collaboration, and innovation.