Supervisor, Delivery Services in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Supervisor, Delivery Services in the United States .
This role is responsible for leading and developing a high-performing implementation coordination team within a fast-paced healthcare technology environment. You will oversee end-to-end client implementation activities, ensuring smooth delivery of healthcare software solutions that connect providers, payers, and systems at scale. Acting as both a team leader and escalation point, you will help resolve complex implementation challenges while ensuring a consistent, high-quality customer experience. The role blends operational leadership, coaching, and cross-functional collaboration with Sales, Product, and Support teams. You will also play a key role in driving process improvements, training programs, and performance standards. This is a highly visible position where your leadership directly impacts client success and operational excellence.
In this role, you will lead the Implementation Coordinators team while ensuring successful execution of healthcare software implementations and continuous improvement of delivery processes. You will act as a key escalation point, ensuring client issues are resolved effectively while maintaining strong internal coordination and service quality standards.
- Lead and supervise the Implementation Coordinators team, providing coaching, guidance, and performance management
- Oversee Essentials Pro and Trading Partner implementations from planning through execution and delivery
- Serve as escalation point for implementation-related issues, risks, and client service challenges
- Collaborate with Sales, Product, Support, and Success teams to ensure seamless implementation delivery
- Develop and execute training programs for new and existing team members
- Monitor team performance through quality audits, KPIs, and productivity tracking
- Identify process gaps and lead continuous improvement initiatives across implementation workflows
- Ensure adherence to standardized implementation methodologies and best practices
- Support product launches and contribute to implementation readiness activities
- Document performance evaluations and support employee development planning
This role requires experience in healthcare technology implementations and team leadership, along with strong communication, problem-solving, and organizational skills. The ideal candidate is proactive, detail-oriented, and capable of managing both people and complex operational workflows in a fast-moving environment.
- Bachelor’s or Associate degree in a related field, or equivalent experience in healthcare or healthcare IT
- 4+ years of relevant business experience, including at least 1 year in a supervisory or team lead role
- Experience with healthcare software implementation or similar technical delivery environments
- Strong leadership, coaching, and team development abilities
- Excellent communication and interpersonal skills with client-facing experience
- Proven ability to manage escalations and resolve complex service issues
- Strong organizational and project management capabilities
- Ability to think holistically and solve problems with a systems-level mindset
- Experience working collaboratively across cross-functional teams
- Ability to travel up to 20%
- Competitive salary with bonus eligibility
- Comprehensive healthcare coverage (medical, dental, vision)
- Generous paid time off, including flexible PTO and paid holidays
- 401(k) retirement savings plan with company match
- Health Savings Account (HSA) contributions
- Paid parental leave for all parents
- Wellness reimbursement program (fitness, health activities, etc.)
- Education and tuition reimbursement opportunities
- Remote-first work environment
- Strong culture of diversity, inclusion, and employee engagement.