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Interpreter - Hourly Trainer in Austin, Texas at Purple Communications Inc

NewJob Function: Human Resources
Purple Communications Inc
Austin, Texas, 78717, United States
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Job Description

Hourly Interpreter Trainer

In collaboration with the Training & Development Department, Hourly VI Trainers will lead Training classes and take on other training tasks as needed. This job requires knowledge of Video Relay, effective teaching approaches, and communication and training skills to communicate clearly with a variety of audiences.

Primary Responsibilities
  • Provide New Hire Training to newly hired VIs using approved Curriculum. This includes training on the VRS applications, interpreting in the VRS environment, FCC regulations, Company Policies, Call Handling, etc.
  • Under the direction of the Training Department and other relevant personnel, support and train current VIs, companywide
  • Be a role model and point person to answer questions on VI policies, procedures, trouble shooting and best practices. Bring questions to the Training Department as needed
  • Provide remote support to the training team at large in an ever-changing virtual environment
  • Work in VRS, adhering to all expectations of Video Interpreters, when not training.
  • Potential, occasional travel to provide training in various locations
  • Other Duties as assigned
Minimum Qualifications
  • Full time status required
  • Previous experience providing instruction or training strongly preferred
  • National Certification strongly preferred
  • Currently or recently a working Video Interpreter for Purple or ZVRS
  • Employed by Purple or ZVRS for a minimum of 3 months
  • Must be available to work a variety of schedules including nights and/or weekends (all time zones)
  • Available to travel on occasion
  • Comprehensive understanding of all current VRS applications and equipment
  • Excellent communication skills, both written and presentation
  • Knowledge of and the ability to accommodate to various learning styles
  • Ability to use various instructional methods to enhance training
  • Team player with excellent interpersonal skills
  • Must be able to work in a constantly changing environment
  • Positive attitude
  • Strong planning, organizational, and presentation skills
  • Must be able to use Microsoft Office applications
  • Comfortable with technology and troubleshooting
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Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (95-100%)
  • Keyboarding (40-60%)
  • Viewing computer monitors, videophones, and other screens requiring close vision (60-80%)

Work Environment:
Work is performed in a business office environment or from an approved At-Home station. Some weekend and after-hours work will be required. Travel to other out-of-state company locations may be required on occasion.

ZP Better Together is an Equal Opportunity Employer.

Job Location

Austin, Texas, 78717, United States

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