Business Development Representative in Chicago, Illinois at Clarity Clinic, PLLC

About Clarity Clinic

Clarity Clinic is an interdisciplinary group private practice, consisting of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists, offering services across several key areas, including Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), Transcranial Magnetic Stimulation (TMS), outpatient psychiatry, outpatient therapy, and immigration psychological evaluations. Our mission is to guide individuals toward mental wellness through exceptional holistic care.

We're looking for a results-driven Business Development Representative to grow patient referrals across our service lines. In this field-based role, you'll spend most of your time building relationships with physicians, hospital teams, therapy practices, immigration attorneys, and other referral sources across an assigned Chicago-area territory. Behavioral health experience is a plus but not required, and we provide clinical training on all of our programs.

The primary duty of this role is obtaining referral commitments from physicians, advanced practice providers, hospitals, attorneys, and other referral sources, performed in person and away from Clarity Clinic offices. The employee independently plans and manages an assigned territory within growth targets and priorities set with the Vice President of Marketing & Growth. Office work, including CRM documentation, reporting, and follow-up, supports the employee's own field referral development.

Duties/Responsibilities

Field Referral Development (primary duty, performed in person at referral source locations)

• Prospect and open new referral relationships with physicians, APPs, therapy practices, and other community providers.
• Build referral pathways with hospitals, discharge teams, and residential programs for PHP and IOP step-down care.
• Grow referrals for immigration psychological evaluations through outreach to immigration attorneys and legal aid organizations.
• Plan and manage an assigned Chicago-area territory, including target lists, visit cadence, and outreach priorities.
• Maintain consistent in-person visits with referral sources and their office staff, and resolve referral barriers quickly.
• Represent Clarity Clinic at select events, conferences, and provider education sessions, managing a monthly outreach budget.
• Partner with clinical leaders, intake, and marketing to align outreach with clinical services and capacity.
• Log all activity in HubSpot daily and report weekly and monthly on referral activity, new partners, and patient starts.
• Follow all healthcare compliance requirements, including anti-kickback rules, physician self-referral rules, and HIPAA.

Events and Marketing Collaboration (limited share of working time, in support of the employee's own referral development)

• Identify and recommend events and outreach opportunities, and coordinate and execute approved activities.
• Manage a monthly outreach budget with independent spending authority up to the approved limit, in line with Clarity Clinic expense and referral source policies.
• Represent Clarity Clinic at select community events, conferences, health fairs, and professional meetings, prioritizing those with clear referral-generation value.
• Attend occasional evening and weekend events as needed to support referral development and community engagement.
• Collaborate with the Marketing team to identify collateral needs, provide field insights, and effectively use marketing materials and presentations to support referral development.
• Plan and coordinate a limited number of events, such as provider education sessions and professional seminars, including scheduling, budgeting, and follow-up with attendees and potential referral sources.

Collaboration with Internal Teams

• Partner with clinical directors and internal teams, including PHP/IOP leadership, TMS coordinators, psychiatrists, and therapists, to tailor outreach to each service line and ensure alignment between clinical offerings and outreach efforts.
• Partner with the intake team to ensure referrals are received promptly, tracked by source, and followed up appropriately with the referral source.
• Share insights on community needs and referral patterns with clinical, administrative, and marketing teams to improve service delivery and marketing strategy.

Reporting, Metrics, and Accountability (in support of the employee's own field work)

• Meet or exceed defined activity and growth targets, including weekly in-person referral source visits, newly activated referring providers, and referral volume by service line.
• Monitor referral conversion through scheduling and treatment initiation, identifying opportunities to improve referral quality and patient starts.
• Log all outreach activity, referral source interactions, and pipeline updates in HubSpot daily, and compile data on lead generation, referral sources, and community partnerships.
• Report weekly and monthly on outreach activity, new referring partners, referral volume, patient starts, and opportunities to improve performance.

Compliance

• Conduct all business development activities in accordance with Clarity Clinic policies and applicable healthcare laws, including federal and state anti-kickback rules, physician self-referral rules, and HIPAA.
• Follow Clarity Clinic policy on meals, gifts, and other items of value provided to referral sources, and document them as required.
• Route patient-specific referral information to the intake team through approved channels, and do not record protected health information in HubSpot or other non-approved systems.

Qualifications and Minimum Requirements

• 3+ years of experience in healthcare sales, business development, or referral development, with a documented record of meeting or exceeding targets.
• Proven success in prospecting and opening new accounts or referral sources, not only maintaining existing relationships.
• Ability to quickly learn and clearly explain clinical service lines, including PHP, IOP, TMS, outpatient psychiatry, therapy, and immigration psychological evaluations.
• Experience managing a territory, call plan, and pipeline using a CRM, with daily CRM use as a core part of the role.
• Bachelor's degree in business administration, healthcare management, marketing, or a related field, or an equivalent combination of education and experience.
• Valid driver's license, current auto insurance, and reliable transportation for daily local travel.

Preferred Qualifications

• Pharmaceutical, medical device, hospice, home health, or other referral-based healthcare sales experience (strongly preferred).
• Pharmaceutical sales experience in psychiatry or neurology.
• Experience in behavioral health or psychiatric services.
• Experience using HubSpot, particularly Sales Hub.
• Existing relationships with Chicago-area physicians, hospitals, or health systems.
• Experience building referral relationships with attorneys or other legal professionals.

Perks and Benefits

• Base salary: $72,000-$98,000 depending on experience and qualifications
• Full comprehensive benefits package, including health, dental, vision, EAP services, and more
• Monthly Wellness Reimbursement to promote your self-care routine and well-being
• 401(k) match up to 4%
• 10 days of accrued PTO and up to 5 sick/wellness days
• Paid clinical training on all service lines

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the employee is regularly required to talk, hear, and effectively communicate with others, and to walk, sit, drive, and use a keyboard. The employee spends 60 to 70% of working time traveling locally to visit referral sources, in varying weather conditions, and occasionally works evenings or weekends for events. The employee must occasionally lift and/or carry up to 25 pounds, such as marketing and event materials.

Other Duties

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor.

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages. Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process. More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html