Client Services Representative in Mendota Heights, Minnesota at SPS Health LLC

Summary

The Client Services Account Representative is the primary day-to-day contact for assigned client accounts, coordinating client requests, issue resolution, quarterly business reviews, and cross-functional follow-up in a healthcare, pharmacy, PBM, and logistics environment. This role supports compliant, high-quality service delivery by building trusted client relationships, maintaining accurate account documentation, monitoring service trends, and communicating proactively with clients and internal teams.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Qualifications

Bachelor’s Degree or equivalent strongly preferred. Minimum of two years’ experience in customer service or account management roles. Preferable experience in the logistics field. Preferable experience with managing customer interaction via Salesforce or another CRM tool. Experience working with KPI reporting a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.)

While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee would rarely need to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The position is a full-time, hybrid role based out of the Mendota Heights, MN office with 3 - 4 days onsite presence required. This position may require occasional travel which includes air, car, as well as overnight hotel stays. Additional remote work days possible with proven ability to work independently and efficiently.

The above statement reflects the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

EEO Statement

SPS Health, LLC, and all its affiliates, are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SALARY RANGE: $55,000 - $65,000 plus bonus incentives